Sonia Shivlani, Administrative Assistant

Sonia Shivlani

Administrative Assistant

Alokozay Group Of Companies

Location
United Arab Emirates
Education
Bachelor's degree, Aviation
Experience
6 years, 3 Months

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Work Experience

Total years of experience :6 years, 3 Months

Administrative Assistant at Alokozay Group Of Companies
  • United Arab Emirates - Dubai
  • December 2020 to February 2022
Customer Service Executive at Sharaf Travels
  • United Arab Emirates
  • December 2016 to December 2020

Answer passenger's call to solve queries related to their travel via telephone calls, email and walk-in.
- Consult with passenger's to evaluate needs and determine best options.
- Listening to passenger's complain and to calm them by going an extra mile.

Customer Service Agent at Spicejet Airline
  • India
  • October 2015 to June 2016
Intern at Rajiv Gandhi Int Airpor
  • India
  • July 2015 to October 2015

Be the first point of contact to the passenger's.
- Attend passenger's request on time.

Education

Bachelor's degree, Aviation
  • at Aptech Aviation Academy
  • February 2022

Aggregate: 90%

High school or equivalent, Science
  • at State Board
  • February 2022

High school or equivalent, Science
  • at Iclass CDR Junior College
  • February 2022

,

High school or equivalent, Science
  • at The Indian High School
  • February 2022

,

Specialties & Skills

COMMUNICATION SKILLS
CUSTOMER SATISFACTION
DECISION MAKING
HUMAN RESOURCES
LANGUAGES
LEADERSHIP
LISTENING
MANAGEMENT

Languages

Arabic
Expert
English
Expert
Hindi
Expert