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sonika mandal, Senior Manager – IT Delivery

sonika mandal

Senior Manager – IT Delivery·National Bank of Canada (NBIN – Wealth),

Canada

Master's degree, Commerce And Finance

Work experience

Total years of experience: 29 years, 6 months

Senior Manager – IT Delivery

November 2024 - Present

National Bank of Canada (NBIN – Wealth),

Toronto, Canada

November 2024 - Present

• Led strategic IT initiatives aligned with business priorities, ensuring on-time,
on-budget delivery.
• Defined product vision and presented roadmaps to executive leadership.
• Managed budgets, optimized resources, and improved delivery governance.
• Strengthened collaboration across business, IT, and vendor teams.
Company industry:
Banking

Chief Business Analyst

January 2023 - October 2024

National Bank of Canada (NBIN – Wealth)

Toronto, Canada

January 2023 - October 2024

• Directed multi-stream delivery programs, ensuring alignment with business
strategy.
• Championed Agile practices, improving delivery speed and quality.
• Built strong stakeholder relationships across business and technology.
• Provided data-driven insights to support executive decision-making.
Company industry:
Banking

Senior Business Analyst

January 2022 - January 2023

National Bank of Canada (NBIN – Wealth)

Toronto, Canada

January 2022 - January 2023

• Led multiple initiatives with full accountability for scope, timelines, and risk
mitigation.
• Managed backlog prioritization and improved Agile delivery cycles.
• Enhanced cross-team collaboration and delivery transparency.
Company industry:
Banking

Business Systems Analyst

January 2017 - January 2022

Manulife,

Waterloo, Canada

January 2017 - January 2022

• Managed end-to-end project delivery across insurance and wealth platforms.
• Led automation and migration initiatives to improve operational efficiency.
• Developed Agile specifications and improved backlog management.
Company industry:
Insurance & TPA

Business Analyst – Core Banking

January 2009 - January 2016

Bank Dhofar,

Muscat, Oman

January 2009 - January 2016

• Led implementation of Finacle Core Banking and managed post-go-live
support.
• Acted as liaison between business, developers, and vendors.
• Conducted end-to-end business analysis, testing, and documentation.
Company industry:
Banking

Business Analyst – Flexcube

October 2005 - January 2009

iFlex (Oracle),

Mumbai, India

October 2005 - January 2009

• Managed full project lifecycle including requirements, CRs, and UAT.
• Coordinated cross-functional teams and ensured clear communication.
• Led functional testing of Flexcube and resolved defects.
Company industry:
Software Development

Branch Operations Manager

January 1996 - October 2005

ICICI Bank,

New Delhi, India

January 1996 - October 2005

• Managed branch operations, compliance, and customer service.
• Drove sales and cross-selling of banking products.
• Ensured regulatory compliance and audit readiness.
Company industry:
Banking

Education

Hemwati Nandan Bahuguna Garhwal University

March 1997

March 1997

Master's degree, Commerce And Finance

India

Skills

AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CORE BANKING
Intermediate
CORE BANKING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Training and Certifications

Certifications
Business Analysis
IT Project Management
Manulife Recognized Agilist
ITIL Foundation
Scrum Fundamentals