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Sonu Abraham, Archiving Officer

Sonu Abraham

Archiving Officer·Al Mulla Finance

Kuwait

Master's degree, Human Resource

Work experience

Total years of experience: 11 years, 2 months

Archiving Officer

January 2021 - Present

Al Mulla Finance

Al Kuwait, Kuwait

January 2021 - Present

● Provide reference services and assistance for users needing archival materials.
● Checking the document request and provide it to the head office.
● Receiving documents from head office and allocate it and update in the system.
● Prepare archival records, such as document descriptions, to allow easy access to information.
● Create and maintain accessible, retrievable computer archives and databases, incorporating current advances in electronic information storage technology.
● Separate and allocate the Retail, Corporate and Finance documents.
● Scanning, copying and printing of documents when requested.
● Storing Documents correctly and keeping them in good condition.
● Perform duties necessary to manage the several documents of the organization, namely drafting, authorizing, filing, copying, scanning, mailing and record keeping.

Company industry:
Banking
Job role:
Administration

Customer Service Executive

October 2020 - December 2020

Dar Al Shifa Hospital

Hawali, Kuwait

October 2020 - December 2020

Roles & Responsibilities in Dar Al Shifa Hospital

•Work with customer service manager to ensure proper customer service is being delivered.
•Resolve customer complaints.
•Assisted patients with eligibility and benefit coverage questions.
•Maintaining relationship with insurance agents and customers.
•Working in Pharmacy handling cash and insurance payments.
•Greet customers warmly and ascertain problem or reason for calling.
•Contribute to team effort by accomplishing related results as needed
•Build sustainable relationships of trust through open and interactive communication
•Ensures a proper and systematic database management system and filing.
•Accurate recoding of all cash activity on a daily basis.
•Welcome and greet customers.
•Knowledge in using SAP System.
•Prepare product or service reports by collecting and analysing customer information.
•Contribute to team effort by accomplishing related results as needed.
•Ensure high levels of customer satisfaction through excellent sales services.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Operations Assistant

May 2017 - July 2020

Al Dhahoom Establishmen

Kuwait

May 2017 - July 2020

Roles & Responsibilities in Al Dhahoom Establishment (Albab), Real Estate Co

•Managing day today activities in the office and preparing official correspondence.
•Office Administration and office management.
•Accurate recoding of all cash activity on a daily basis.
•Update the client information in the Real Estate App.
•Assisting the management in the daily business activities.
•Conducting meeting with the clients.
•Sending business proposal to companies.
•Develop strong working relationships with clients.
•Responsible for client satisfaction, maintaining client communication overall management of the relationship and client retention activities.

Company industry:
Real Estate
Job role:
Administration

HR Coordinator

March 2015 - April 2017

Clear Vision Consulting

Al Kuwait, Kuwait

March 2015 - April 2017

Roles & Responsibilities in Clear Vision Consulting”- VlinkU

•Office Administration and office management.
•Managing day today activities in the office and preparing official correspondence.
•Conducting the first round of interview.
•Recruiting the candidates for the clients.
•Scrutinizing and short listing Candidates.
•Interviewing the candidates.
•Answering telephonic queried from Clients and applicants.
•Invoice Preparation for the submission.
•Accurate recoding of all cash activity on a daily basis.
•Establish effective co-ordination between the office and the on-site activities.
•Keen working knowledge in HR software eternity.
•Meeting up with the clients and know their needs.
•Keep up to data with product information.
•Actively involved in the receiving of new shipments.
•Perform duties necessary to manage the several documents of the organization, namely drafting, authorizing, filing, copying, scanning, mailing and record keeping.

Company industry:
Business Consultancy Services
Job role:
Human Resources and Recruitment

Education

Bangalore University

January 2014

January 2014

Master's degree, Human Resource

India

GPA (percentage): 70%

GPA (percentage): 70%

-

Mahatma Gandhi University

May 2012

May 2012

Bachelor's degree, Social Work(BSW)

India

Skills

Recruitment
Expert
Recruitment
Expert
Customer Service
Expert
Customer Service
Expert
Archiving
Expert
Archiving
Expert
Admin Assistant
Expert
Admin Assistant
Expert
HR Officer
Expert
HR Officer
Expert
CONSULTING
Expert
CONSULTING
Expert
COPY
Expert
COPY
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DATABASE MANAGEMENT SYSTEM
Expert
DATABASE MANAGEMENT SYSTEM
Expert
DRAFTING
Expert
DRAFTING
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
FINANCE
Expert
FINANCE
Expert
Recruitment
Expert
Recruitment
Expert
Customer Service
Expert
Customer Service
Expert
Archiving
Expert
Archiving
Expert
Admin Assistant
Expert
Admin Assistant
Expert
HR Officer
Expert
HR Officer
Expert

Languages

English

Expert

Hindi

Expert

Hobbies and interests

Travelling, cooking