floor manager
Thunaeya international group
Total years of experience :23 years, 2 Months
Manages, directs and organise restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.Regularly reviews and evaluates the degree of customer satisfaction of the restaurant.Control the regular operation of the service to the guests.Organise all the operations during the day inside the outlet.Collaborate with the kitchen staff.Participate at the staff meeting to analyse any problems encountered during the service to find the right solutions
promoted to position for consistently demonstrating ability to manage high customer volume successfully during peak periods.
Excellent communication skills and maintain a positive relations with staff and guests.Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
Ensures thorough effective supervision of all food and beverage service.Incharge of the staff of waiters.stocked service areas with supplies such as coffee, food, tableware and linen.Guide and train new staff in the restaurant operations.Complies with and ensures that the hotel health, safety and hygiene policy, house rules and regulations, grooming and appearance standards are observed and met.
Overseeing the preparation food and beverages and ensuring that the servings are appropriate.Ensuring that hygiene and sanitation is maintained at high standards within the restaurant. Resolving customer grievances about quality of food or other services.Analyzing recipes used in food and beverages.co-ordinate staff briefing, trainings, duty muster etc.responsible for assigning seating.Flexible and extend job duties to carry out any other duties and responsibility as assigned by restaurant manager if required .meeting business demands and guest service needs.