Sophie Hoey

Engaging with passengers and responding to their queries whilst upholding a
professional, courteous and approachable demeanor
Liaising with colleagues to ensure the smooth running of the cabin
Capable to upsell premium cabins and experiences
Ability to work with different nationalities and groups of people on a daily basis
Personal touch when dealing with customers

Achievements-
Presented with a customer service award by the airline as a result of exceptional
customer feedback
Excellent wine and beverage knowledge
Selected for the Airwing private flying team
Selected elite team for Business Promotions

Fully qualified Met Observer
Assisting Air Traffic Controllers in their daily roles
Responsible for the management and distribution of all flight plan information and organising local operators with plans throughout the day
Thrived from the responsibility during emergency situations assisting the
controllers in their tasks remaining cool, calm and focused helping find solutions
and problems efficiently
METCOM/ATIS trained
Reports and account work for private flying & flight school