Operation Manager
Hotels.tv Company
Total years of experience :13 years, 9 Months
Overseeing the production of Goods and making sure the organisation is running as well as it possibly can, with a smooth efficient service that meet the expectations and needs of Clients .
Lead the front of House team to deliver an exception guest experience by ensuring they are knowledgeable and empowered to make it right for guests...
Representing the Country in Walt disney World by assisting guest knowing better our history, traditions and best of Moroccan hospitality .
Supervising the G. Relation Team to maintain the
best quality of Service .
Hospitality accounting, cost controls, and legal aspects and insurance . Marketing, sales, and public relations Food service sanitation, purchasing, and storage ...
Design quality service standards to create a consistent service experience . Understand the processes necessary to develop a culture that consistently delivers exceptional service.
overviewed the structure and scope of the travel/ tourism and hospitality industries.. Learned from the components of the tourism industry: transportation, accommodation, food and beverage, and attractions.