Souheil Bouafoura, Front Desk Receptionist

Souheil Bouafoura

Front Desk Receptionist

Qatar Fuel Additives Company

Location
Qatar - Doha
Education
High school or equivalent, Literary Section
Experience
1 years, 7 Months

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Work Experience

Total years of experience :1 years, 7 Months

Front Desk Receptionist at Qatar Fuel Additives Company
  • Qatar - Doha
  • January 2018 to July 2019

Receptionist Contractor
Answer telephone, sceen and direct calls.
Register all the informations about the guest (Name-QIDContact Number).
Give the access card to the guests of the company.  Receive and sort mail and document.
Provide parking to the visitors (VIP guests or normal guests). 
Floor Warden/First Aid at the Emergency cases.

Receptionist And Admin Assistant at Qatar Fuel Additives Company
  • Qatar - Doha
  • January 2018 to June 2019

Receptionist Contractor at Qatar Fuel company.

Call Center Agent at National Agricultural Bank Tunisia
  • Tunisia - Bizerte
  • April 2015 to June 2016

CALL CENTER AGENT
Answered an average of 80 calls per day by addressing and providing new information to customers.  handle customer inquiries and complaints.  Direct persons to correct destinations.
Make outbound call to customers who cannot chat/or set the callbacks.
Followed up all customers related issuess and provided timely.

Education

High school or equivalent, Literary Section
  • at lycée El Aliya Bizerte
  • June 2014

Specialties & Skills

Strong negotiation skills. Extensive phone and in person customer service experience. Knowledgeable

Languages

Arabic
Native Speaker
English
Expert
French
Expert