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Souheila Bouderbala , senior sales manager

Souheila Bouderbala

senior sales manager·Hilton

Qatar

Master's degree, British & American Literature & Civilization

Work experience

Total years of experience: 10 years, 10 months

senior sales manager

April 2025 - Present

Hilton

Doha, Qatar

April 2025 - Present

Company industry:
Hospitality & Accomodation
Job role:
Sales

Senior Sales Manager

April 2025 - Present

Hilton Salwa Beach Resort

Doha, Qatar

April 2025 - Present

• Lead and manage key corporate, government, sports, and leisure accounts to maximize resort
revenue.
• Develop and execute strategic sales plans aligned with business objectives and market trends.
• Maintain strong relationships with high-profile clients and partners to secure repeat business
opportunities.
• Negotiate commercial agreements, room contracts, and group packages in line with resort pricing
strategies.
• Monitor sales performance, market competition, and forecasting reports to identify growth
opportunities.
• Support and mentor the sales team while coordinating closely with operations and marketing
departments.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales Executive

July 2020 - Present

Hilton salwa beach resort

Doha, Qatar

July 2020 - Present

Corporate & Government Sales Executive
Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales Executive (Pre-opening / Opening)

July 2020 - June 2022

Hilton Salwa Beach Resort

Doha, Qatar

July 2020 - June 2022

• Managed corporate and government accounts during the pre-opening and opening phases of the
resort.
• Acquired and developed new business accounts across different market segments.
• Prepared tailored sales proposals and conducted regular client meetings and site inspections.
• Built and maintained strong relationships with key accounts and stakeholders.
• Collaborated with internal departments to ensure smooth execution of group and corporate
bookings.
Company industry:
Hospitality & Accomodation

Sales Executive

July 2019 - May 2020

Sealine Beach, A Murwab Resort

Doha, Qatar

July 2019 - May 2020

Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales Executive

July 2019 - May 2020

Sealine Beach Resort

Doha, Qatar

July 2019 - May 2020

• Conducted daily sales calls and client meetings to generate new business opportunities.
• Prepared and presented customized sales proposals to prospective clients.
• Negotiated rates and contractual agreements on behalf of the resort.
• Organized and conducted hotel site inspections for corporate and leisure clients.
• Maintained strong customer relationships to increase repeat business and client satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Sales

property sales executive

January 2019 - June 2019

Sealine Beach

Doha, Qatar

January 2019 - June 2019

Company industry:
Hospitality & Accomodation

Guest Relation Officer

May 2018 - June 2019

Sealine Beach Resort Qatar

Doha, Qatar

May 2018 - June 2019

Providing excellent customer service as per hotel standards.
✓ Providing information regarding the Hotel, town attractions, activities etc.
✓ Check on VIP reservations, complete their pre-registration formalities.
✓ Allocate rooms to all arriving guests.
✓ Maintain up-to date information on room rates, current promotions, offers and packages
✓ Maintain all guest folios in the manner instructed and type out necessary guest likes and
dislikes to the appropriate fields on the profile.
✓ Collect Guest feedback during guest departure along with his likes and dislikes.
✓ Perform basic cashier activities as and when required.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations

May 2018 - June 2019

Sealine Beach Resort

Doha, Qatar

May 2018 - June 2019

• Delivered exceptional guest service while ensuring compliance with hotel standards.
• Handled VIP guest arrangements including pre-arrival, arrival, and departure experiences.
• Managed guest requests, complaints, and follow-up actions professionally.
• Maintained accurate guest profiles and preferences within the hotel system.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front office supervisor

November 2017 - May 2018

Marriott

Constantine, Algeria

November 2017 - May 2018

Assist as a Department Champion the Management in training, motivating, and coaching
employees, and serving as an effective role model.
✓ Organize and direct worker training programs
✓ Perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Supervisor (Pre-opening / Opening)

August 2015 - April 2018

Marriott Constantine

Constantine, Algeria

August 2015 - April 2018

• Supervised front office operations and ensured efficient check-in and check-out procedures.
• Supported recruitment, training, coaching, and motivation of front office associates.
• Handled guest complaints and coordinated solutions with relevant departments.
• Managed group arrivals, VIP arrangements, and payment processes.
• Developed strong working relationships with guests and team members to maintain service
excellence.
Company industry:
Hospitality & Accomodation

front desk agent

August 2015 - October 2017

Marriott

Constantine, Algeria

August 2015 - October 2017

at Marriott Constantine hotel.
✓ Process all guest check-ins by confirming reservations.
✓ Process all payment types such as room charges, cash, checks, debit, or credit.
✓ Process all check-outs including resolving any late and disputed charges. Answer,
record, and process all guest calls, messages, requests, questions, or concerns.
✓ Supply guests with directions and information regarding property and local areas
of interest.
✓ Run daily reports (number of arrivals, departures), identify any special requests, and
check reports for accuracy.
✓ Complete designated cashier and closing reports in the computer system.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Brothers Mentouri University

June 2015

June 2015

Master's degree, British & American Literature & Civilization

Algeria

University Frères Mentouri Constantine 1

January 2015

January 2015

Master's degree, in British

Algeria

Education and training

University Frères Mentouri Constantine 1

January 2014

January 2014

Master's degree, in British

Algeria

1degree in British and American literature and civilization Mentouri Brothers University

Brothers Mentouri University

June 2013

June 2013

Bachelor's degree, English Literature

Algeria

Brothers University

January 2013

January 2013

High school or equivalent, English language politics

Algeria

license degree in

Moustafa Ben Boulaid High School

January 2010

January 2010

Bachelor's degree, Literature

United Arab Emirates

Skills

BASIC

Expert

CASHIER

Expert

CUSTOMER SERVICE

Expert

FRONT OFFICE

Expert

TYPING

Expert

ASSISTANT MANAGER

Beginner

COACHING

Beginner

PERSONNEL

Beginner

POLICY ANALYSIS

Beginner

SAFETY

Beginner

BUSINESS DEVELOPMENT

Intermediate

CERTIFIED HOSPITALITY SALES PROFESSIONAL CHSP

Intermediate

CONTRACT NEGOTIATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

GNU COMPILER COLLECTION

Intermediate

LEADERSHIP

Intermediate

REVENUE GROWTH

Intermediate

SALES

Intermediate

SALES MANAGEMENT

Intermediate

SALES PLANNING

Intermediate

Languages

Arabic

Expert

English

Expert

French

Expert