Senior PMO Project Manager
Wipro Limited
Total years of experience :8 years, 4 Months
Self driven professional with over 8+ years of experience in IT Services, Management & Operation. My contribution embraces mostly around Process Refinement, LEAN Implementation, Client Vendor Partner relationship and Implementation of 3C model (Capacity Building, Client Centricity &
Competency Development) across projects. Currently working in the Banking & Finance (BFSI) domain, my role includes O2C (order to cash), Program Governance, Service Operation, Team
management, Reporting, Client interaction, Revenue Generation, Vendor Partner Relationship management & PMO activities. Certified in ITIL and trained in PMP, Six Sigma & LEAN I have spearheaded multiple thoughtful initiatives towards driving business growth in the
account.
Responsible for supporting multiple business apps and databases of the HR Shared Services
function L1
Providing on call, mail and chat support
Key responsibilities included application administration, database availability, disaster
recovery planning, troubleshooting, maintenance & upgrades, documentation and reporting
Handle service incidents and requests with ticket resolution within defined SLA
Expertise in handling application outages
Ensure processes are carried out in accordance with agreed standards or procedures
Experienced in working with ITSM tools viz. ServiceNow, Remedy, Landesk
Proactively identifies opportunities for process improvement
Training and Knowledge Building
Update knowledge articles in the knowledge management repository
Specialization in Microbiology. Carried out various projects during my Post Graduation studies
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