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Sourav KK, CUSTOMER SUCCESS SPECIALIST [ Oil and Gas / Key Accounts]

Sourav KK

CUSTOMER SUCCESS SPECIALIST [ Oil and Gas / Key Accounts]·Aramex Abu Dhabi LLC

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 4 years, 8 months

CUSTOMER SUCCESS SPECIALIST [ Oil and Gas / Key Accounts]

August 2023 - Present

Aramex Abu Dhabi LLC

Abu Dhabi, United Arab Emirates

August 2023 - Present

Attending customers enquiry
Negotiating rates with shipping line & overseas agents
Quoting the customer and ensure follow up
Placing booking once shipment is confirmed
Coordinating with shipper & arrange container placement
Ensure load list & SI submission within cut off time
Coordination with POL agents for import shipments
Updating the customer on shipment movements
Updating job sheet of every shipment for invoicing
Sending shipment tracker to customers
Company industry:
Distribution, Supply Chain & Logistics

CUSTOMER SERVICE EXECUTIVE

October 2021 - July 2023

Fusion Specialized Shipping & Logistics L.L.C - UAE

Dubai, United Arab Emirates

October 2021 - July 2023

Attending customers enquiry
Negotiating rates with shipping line & overseas agents
Quoting the customer and ensure follow up
Placing booking once shipment is confirmed
Coordinating with shipper & arrange container placement
Ensure load list & SI submission within cut off time
Coordination with POL agents for import shipments
Updating the customer on shipment movements
Updating job sheet of every shipment for invoicing
Sending shipment tracker to customers
Company industry:
Distribution, Supply Chain & Logistics

Education

Kannur University

April 2018

April 2018

Bachelor's degree, Business Administration

India

Skills

ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
INTERNATIONAL STANDARDS
Intermediate
INTERNATIONAL STANDARDS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PERSONAL INTEGRITY
Intermediate
PERSONAL INTEGRITY
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English
Native Speaker
Hindi
Native Speaker
Malayalam
Native Speaker

Hobbies

  • Reading Fitness
  • Journaling
  • Listening to podcast