Sparsh Arora

• Guest Experience Management: Elevated guest satisfaction by 15% through personalised beverage recommendations and experience-led
service.
• Service Operations Leadership: Maintained sub-5-minute service times during peak operations while upholding premium service standards.
• Cost Control: Reduced beverage wastage by 15% and stock-outs by 25% through optimised batch production and inventory planning.
• Quality Assurance & Brand Standards: Achieved 100% SOP compliance across beverage quality, presentation, and garnishing standards.
• Front-of-House Leadership: Led 6 bartenders while overseeing a 35-40-member Front-of-House team, ensuring seamless coordination
across bar & service operations.

• High-Volume Service Management: Sustained exceptional service quality across multiple tables during sold-out events, supporting 100%
guest satisfaction scores under peak pressure.
• Revenue Accuracy: Processed high-volume transactions with near-zero order or billing discrepancies, ensuring accurate comps and revenue
control.
• Workflow Efficiency: Enhanced service flow through cross-team coordination, reducing service delays during peak innings & intermissions. Guest Relationship Management: Built strong rapport with repeat patrons, increased tips and repeat premium-seat engagement
through personalised service.

• Bar Operations: Maintained 100% bar readiness throughout service, eliminating service interruptions and supporting consistently fast order
turnaround.
• Responsible Alcohol Service: Enforced alcohol awareness and service protocols, maintaining 100% compliance with safety & regulatory
standards.
• Team Capability Building: Coached new servers and bartenders on service standards & classic cocktail execution, accelerating onboarding
& service consistency.

• Large-Scale Floor Leadership: Served as Floor Manager for a high-volume location, overseeing 60+ Front-of-House staff to ensure smooth
service flow and guest satisfaction during peak periods.
• Floor Leadership: Executed peak dining & bar operations, maintaining smooth service flow & 95%+ guest satisfaction during high-pressure
service periods.
• FOH Operations: Oversaw daily front-of-house operations, delegated staffing efficiently, & coached new hires to meet brand service
standards consistently.