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Shahzad Qayyum, IT Technician

Shahzad Qayyum

IT Technician·Star Services

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 20 years, 8 months

IT Technician

July 2013 - Present

Star Services

Dubai, United Arab Emirates

July 2013 - Present

o Desktop System Setup/Installation/Support.
o IT/Network Setup/Installation/Support.
o Remote IT/Desktop support to the clients.
o Support platform for Win 7, 8, Servers 2003, 2008
o Coordinating with other contractors for cabling and other setup.
o Meeting and coordinating with clients for setup/up gradation of IT setup.

Company industry:
IT Services
Job role:
Maintenance, Repair, and Technician

IT Technicain

October 2011 - August 2012

jacky''s electronics

Dubai, United Arab Emirates

October 2011 - August 2012

IT Support ( Network ), IT Installation, configuration, Maintenance and Troubleshooting .
Q System Installation, Configuration, Maintenance and Troubleshooting

Company industry:
IT Services
Job role:
Information Technology

Customer Service Technician

June 2009 - August 2011

Etisalat (outsource)

Dubai, United Arab Emirates

June 2009 - August 2011

Inspection of the contractors work for FTTH/FTTX GPON ( Structure cabling + Provision) project.
Survey of the buildings for installation of FTTH network (Block wiring, structured cabling).
Migration VOIP, ADSL, Fax, IP TV, HDTV, PABX Lines, Leased Lines, Dual play service, Triple play service to the GPON.
Worked in integrated services operations Officer in ISO department where I am operating this FTTH through different software like NMS (Network Management System), PMS (Provisioning Management System) and CBCM (Customer Billing and Customer Management).
Able to create and configure different type of FDH, Splitter and ONT/ONU in PMS and NMS software-s.
Monitoring and sending reports of different major and critical alarms.
Able to diagnose different types of problem that occur during migration.
Clearing different types of rejections manually and through automation.
Able to migrate old copper line to FTTH GPON on customer side.
Compliant attended on site and remotely for FTTH GPON for VOIP, ADSL, IPTV, PABX and FAX, IAD, RGW.
Currently working as Fault Controller for Dubai region (FTTH GPON) by using different technologies and databases.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Assistant Network Administrator

January 2006 - May 2008

Peshawar Medical College

Peshawar, Pakistan

January 2006 - May 2008

Good troubleshooting skills for the Network (LAN/WAN).
Network Planning/Design and management (LAN).
Domain Envoiment.
Hardware support/Troubleshooting.
Win server 2003/2008 domain environment.
Red Hat Linux Server.
Managing FTP server.
Management of ISA 2006 server.
Assisting Director IT & MI.
IT store Controller.

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

System Engineer

January 2005 - December 2006

MASS Communication

Peshawar, Pakistan

January 2005 - December 2006

Designing and implementing the network projects.

Company industry:
IT Services
Job role:
Information Technology

Computer Operator

January 2003 - January 2004

HELPP ( NGO )

Peshawar, Pakistan

January 2003 - January 2004

Computer/Printer and other IT related issues solving.
Data typing.
Preparing Medical Report.

Company industry:
Medical Clinic
Job role:
Information Technology

Education

Board of Intermediate and Secondary Education Peshawar

June 2001

June 2001

High school or equivalent

Pakistan

Arts and Humanities

BISE

May 1996

May 1996

Diploma, Science

Pakistan

GPA (percentage): 75%

GPA (percentage): 75%

Skills

LAN

Expert

Fiber Optics

Expert

Coordination

Expert

Triple Play

Expert

Network Operations

Expert

Coordination

Expert

Customer Support

Expert

IT Support

Expert

LAN

Expert

Fiber Optics

Expert

Triple Play

Expert

Network Operations

Expert

Languages

English

Expert

Urdu

Expert

Hindi

Expert

Pushto

Expert

Training and Certifications

Certifications
CCNA
Corvit Systems
Feb 2005 - Jun 2005
CIT
Scholars Computer Academy
Oct 2000 - Oct 2001
A+
AIIT
Mar 2004 - Apr 2004
MCSE
Corvit Systems
Jan 2003 - Jul 2003
Optical Fiber Technology
Telecom Foundation Pakistan
Jul 2002 - Oct 2002
Linux
Corvit Systems
Apr 2004 - Aug 2004