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Sreedevi Radhakrishnan, Support Engineer- Technical

Sreedevi Radhakrishnan

Support Engineer- Technical·MariApps Marine Solutions Pvt. Ltd.

India

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 9 years, 7 months

Support Engineer- Technical

February 2023 - Present

MariApps Marine Solutions Pvt. Ltd.

Cochin, India

February 2023 - Present

downtime and ensure continuous operation.
• Collaborated with development teams to
escalate and resolve complex technical issues,
contributing to product improvement and
enhancement.
• Developed and maintained support
documentation, including FAQs, and
troubleshooting guides, to facilitate efficient
issue resolution and knowledge sharing.

Company industry:
IT Services
Job role:
Information Technology

Senior Process Associate

January 2018 - January 2023

Accenture Solutions Private Limited,

Bengaluru, India

January 2018 - January 2023

ensure compliance with quality standards and

Company industry:
IT Services

Graduate Engineer Trainee

January 2016 - January 2017

Shyns Builders,

Thrissur, India

January 2016 - January 2017

• engineers
engineering projects, including inspections,
drafting plans, and conducting testing.
• Utilized AutoCAD and structural analysis
software to develop detailed designs and
calculations.

Company industry:
Construction & Building

Education

University Of Calicut

April 2016

April 2016

Bachelor's degree, Civil Engineering

India

GPA (percentage): 75.6%

GPA (percentage): 75.6%

Skills

DATA ANALYSIS

Intermediate

DESKTOP SUPPORT

Intermediate

CONTENT MANAGEMENT

Intermediate

FINANCIAL ACCOUNTING

Intermediate

JIRA

Intermediate

MANUAL TESTING

Intermediate

MICROSOFT OFFICE

Intermediate

MICROSOFT SQL SERVERS

Intermediate

SCRUM SOFTWARE DEVELOPMENT

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

English

Beginner

Malayalam

Beginner

Hindi

Beginner

Kannada

Beginner

Training and Certifications

Certifications
Manual Testing-Great
Jira Project Management-Great
Certified Scrum Master
Google certification on Technical Support Fundamentals
Kerala Municipality Building Rules,1999 as Engineer-A reg
Scrum Master