Senior Manager APM and Performance Testing
QualityKiosk Technologies Pvt. Ltd.
Total years of experience :15 years, 10 Months
• Managed multiple APM projects, working with Leads & Testers to ensure overall quality of the project delivery.
• Created APM implementation plan and strategy documents and undertook requirement gathering.
• Carried out Dynatrace agent installation, Network zone creation, Management zone creation, Custom alerts setup, Dashboard creation along with the team.
• Discussed with application stake holders and developers to create custom services for major business transactions.
• Implemented Real User monitoring and Synthetic monitoring.
• Provided RCAs for the issues identified in monitoring.
• Participated in the incident meeting calls to give insights into recurring issues, trend analysis, and scope of improvements.
• Worked closely with the Release Managers and Implementation Managers in relation to go-live events.
• Conducted monthly project governance meetings with upper management and presented the holistic view of the project outcome.
• Designed and implemented quality control standards for APM projects for consistent approach and results.
• Streamlined the Weekly/ Bi-Weekly APM analysis Report which ensured process compliance and appreciation from Client CTO.
• Developed and implemented internal audits within APM implementation project.
• Served as point of contact for all customers (established and potential) regarding quality objectives, procedures, and concerns.
Performance Testing Team Lead