TEAM LEADER
fetchr
Total years of experience :4 years, 8 Months
Operational Team Leader in fetchr from july 2017 to jan 2018
Projects experience in Fetchr (Cold Chain, kcal, AUH Carrefour )
JOB ACCOUNTABILITIES:
• Perform and support daily management of department duties.
• Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.
• Carry out duties in accordance with trained Standard Operating Procedures (SOPs).
• Carry out security checks for each and every action.
• Assign work to staff as required to support the workflow and daily metrics.
• Support the Operations Manager by ensuring there is sufficient resourcing for your function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
• Support in the development of a strong culture of health and safety practices and initiatives through the company policy.
• Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.
• Own the total tracking, trending and reporting of departmental metrics.
• Tracking and reporting of hours and schedules for staff.
• Review and update SOPs and metrics, as required.
• Follow up and solve process-related area issues, as required.
• Improve flow of order through the area.
• Take complete ownership of the team’s fleet management.
• Proactive in building means and ways to achieve and exceed the assigned goals.
• Manage customer service escalations and interface with driver and customer, where necessary.
Worked as a warehouse operations team leader in Emirates Sky Cargo (Dubai Airport) from August 2013 to 25th June 2017 . (Under the sponsorship of DulscoHr solutions)
JOB ACCOUNTABILITIES:
• Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards.
• Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.
• Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and requirements.
• Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.
• Liaise with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.
• Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same.
• Ensure that safety and security procedures are complied with at all times while handling cargo.
• Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate.
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