Sreenitha KP

Managed and followed up on high volume customer leads, ensuring
timely scheduling of customer visits.
Acted as a primary point of contact for customer inquiries, resolving
concerns efficiently to maintain satisfaction.
Coordinated with internal teams to confirm vehicle stock availability
across multiple locations, aligning with customer preferences.
Contributed to improved lead conversion rates through structured
follow-ups and relationship-building.

Handled end-to-end lead management, from initial customer contact
to visit confirmation.
Delivered consistent customer support by addressing queries,
concerns, and service-related issues professionally.
Collaborated with sales and logistics teams to ensure accurate stock
information and smooth customer experiences.
Supported sales performance by maintaining organized lead data and
timely customer engagement.

Achieved and exceeded individual sales targets through proactive
customer engagement and product demonstrations.
Increased customer enrollment in the companys loyalty program by
100%, directly improving repeat business and customer retention.
Enhanced overall customer satisfaction by promoting value-added
services and rewards at registration.
Implemented customer service improvement strategies that
strengthened brand trust and long-term relationships.