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Stasha Jovanovic, Assistant Restaurant Manager

Stasha Jovanovic

Assistant Restaurant Manager·Atlas hospitality, Pascal Tepper French Bakery, Dubai Radisson Blu Hotel

United Arab Emirates

Bachelor's degree, Education

Work experience

Total years of experience: 16 years, 3 months

Assistant Restaurant Manager

August 2017 - Present

Atlas hospitality, Pascal Tepper French Bakery, Dubai Radisson Blu Hotel

August 2017 - Present

Deliver a high standard of service to increase customers satisfaction
•Ensure that all requests are responded promptly and effectively
•Inspect Food Health Certificates to analyze that all employees possess a valid, up-to-date certificates
•Controlling the in-time food and drink preparation
•Planning the duty schedules for the staff and assign the employees for an efficient operations
•Checking all floats at the beginning of the shift to ensure that all procedures are accurate and properly carried out
•Contacting with suppliers and searching for the best offers
•Partly responsible for hiring and promotion of the staff
•Fully responsible for the training of the staff
•Promotion planning and daily controlling of the social media
•All daily ordering
•Daily Briefing/Weekly meeting, Revenue meeting, Credit meeting
Job role:
Management

Supervisor

January 2016 - August 2017

Atlas hospitality, Pascal Tepper French Bakery, Dubai Radisson Blu Hotel

Dubai, United Arab Emirates

January 2016 - August 2017

Directly supervise and coordinate activities of workers
•Collaborate with manager to review all employee performance and provide training to increase all performance
•Resolve customer complaints
•Monitor all guest requests efficiently to achieve all customer objectives
•Maintain personal records, schedules and reports for all employees
•Observe and evaluate workers and work procedures to ensure quality standards and service
•Develop special, promotional and merchandising plans, advertising materials
•Assign duties, responsibilities and work stations to employees in accordance with work requirements
•Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity
•Control inventories of food, equipment, etc.
•Develop equipment maintenance schedules and arrange for repairs
•Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of service
•Schedule parties and take reservations
•Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Captain

September 2014 - December 2015

Radisson Blu Hotel

United Arab Emirates

September 2014 - December 2015

Directly supervise and coordinate activities of workers engaged in preparing and serving food
•Resolve customer complaints regarding food and service
•Train workers in service, sanitation and safety procedures
•Assign duties, responsibilities and work stations to employees in accordance with work requirements
•Observe and evaluate workers and work procedures to ensure quality standards and service
•Compile and balance cash receipts at the end of the day
•Perform other duties as assigned by Asst. Manager and Manager
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head Waitress

March 2013 - August 2014

Restaurant Sumski Raj

Serbia

March 2013 - August 2014

• Greeting the guests and make them feel comfortable
• Learn menu items and be able to describe them appropriately to the guests
• Taking the beverage and food orders
• Delivering beverages and food in a timely manner
• Checking with the guest to ensure that everything is going well
• Refill beverages throughout the meal
• Deliver guest’s bill and thank them for dining at the restaurant
• Work with other servers and be a team player
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

sales promoter

December 2012 - March 2014

New Moment

Serbia

December 2012 - March 2014

• Promotional campaigns and marketing for foreign companies based in Serbia - MK group products, Philip Morris, Coca - Cola, Jack Daniel’s, Johnnie Walker, Manner, Somersby
Company industry:
Retail & Wholesale
Job role:
Sales

Waitress

January 2012 - March 2013

Horus Coffee & Shop

Serbia

January 2012 - March 2013

• Following the service standard of procedures
• Providing excellent customer service in a busy environment
• Welcoming the guests
• Taking care about customer satisfaction, having substantial F&B knowledge in order to upsell and describe menu items, proved to the guest exceptional dining experience and quality service
• Taking the orders and delivering the beverages
• Making the payments
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Market research interviewer

October 2010 - January 2013

Ipsos Strategic Marketing, Novi Sad

Serbia

October 2010 - January 2013

Interview person by telephone, mail, in person or by other means for the purpose of completing forms, applications or questionnaires
•Ask specific questions, record answers and assist persons with completing form
•Conduct surveys on PC, tablet or in a paper form
Company industry:
Advertising
Job role:
Research and Development

Sales promoter

April 2010 - June 2012

ProTeam Agency, Novi Sad

Serbia

April 2010 - June 2012

Demonstrate and explain products and methods in order to persuade customers to purchase products or utilize services
•Record and report demonstration-related information such as the number of questions asked by the audience
•Identify interested and qualified customers in order to provide them with additional information
Company industry:
Advertising
Job role:
Sales

Education

University of professional studies for educating nursery teachers

July 2012

July 2012

Bachelor's degree, Education

Serbia

Studies for educating nursery teachers in Novi Sad, Serbia. Education of teachers of preschool children – Professional Nursery teacher

Skills

Customer Service
Expert
Customer Service
Expert
Internet
Expert
Internet
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Personal Communication
Expert
Personal Communication
Expert
ADVERTISING
Beginner
ADVERTISING
Beginner
BALANCE
Beginner
BALANCE
Beginner
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
HIRING
Beginner
HIRING
Beginner
MATERIALS MANAGEMENT
Beginner
MATERIALS MANAGEMENT
Beginner
MERCHANDISING
Beginner
MERCHANDISING
Beginner
PROMOTIONAL MATERIALS
Beginner
PROMOTIONAL MATERIALS
Beginner
QUALITY
Beginner
QUALITY
Beginner
Customer Service
Expert
Customer Service
Expert
Internet
Expert
Internet
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Personal Communication
Expert
Personal Communication
Expert

Languages

English

Expert

Spanish

Intermediate

Serbian

Native Speaker