Stefhanie May-as

• Receive and screen new client applications in compliance with company KYC procedures.
• Collect, review, and verify customer identity documents
• Conduct due diligence checks to ensure authenticity and compliance with AML (Anti-Money Laundering) regulations.
• Encode client data into the onboarding system
• Maintain accurate client records and ensure all documents are complete before account activation.
• Coordinate with compliance officers or management for approvals of onboarding files.
• Manage incoming calls, emails, and inquiries related to onboarding and services.
• Prepare onboarding forms, contracts, agreements, and other essential documents.
• Organize and maintain digital and hard-copy records following data confidentiality practices.
• Assist in scheduling client visits, meetings, or document submissions.
• Liaise with internal departments such as Sales, Accounting, and Compliance to ensure smooth transactions.
• Provide clear and professional guidance to clients regarding onboarding requirements and missing documents.
• Follow up with clients for pending KYC documents or verifications.
• Support walk-in clients at the office, verify their purpose of visit, and direct them accordingly.

• Delivered exceptional frontline support to clients, ensuring efficient processing of service requests and enhancing customer satisfaction.

• Effectively managed daily logbooks and client intake sheets, contributing to organized record-keeping and streamlined operations.

• Assisted with clerical tasks including receiving, filing, and transmitting records, demonstrating strong attention to detail and organizational skills.

• Collaborated with team members to improve workflow processes, resulting in increased efficiency and timely service delivery.

• Utilized strong communication skills to address client inquiries, fostering positive relationships and promoting a supportive environment.