Business Devolopment Manager
Simplified Solutions FZCO
مجموع سنوات الخبرة :7 years, 2 أشهر
• Developing effective sales plans using sales methodology.
• Developing and managing relationships amongst Key and Named accounts in the Middle East Market.
• Managing a portfolio of accounts to achieve long-term success.
• Acting as the point of contact and handle customers’ individual needs.
• Generate new business using existing and potential customer networks.
• Conducting second level software demonstrations to showcase the operation aspects of the software and clear their queries.
• Helping companies benefit through technology and improve customer service and revenues. (B2C sales)
• Managing a team of inside and outbound sales and ensure coordination within the team along with the consulting team.
• Maintained, tracked and reported all market related information about our competition in terms of new products, prices, activities, strategies and trends to the team.
• Prepare necessary paperwork (contracts, deeds, closing statements etc.)
Depute and manage day to day work of site facilities team and in house marketing assistant on a daily basis.
Manage and coordinate all marketing, advertising and promotional activities.
Attend meetings, Propose and negotiate final prices with customers for Annual Maintenance Contracts.
Handling multiple sites/Projects including villas, commercial towers and residential units with a total AMC
value of more than approx. 100, 000 a month.
Conduct market research to determine market requirements for existing services.
Analysis of customer research, current market conditions and competitor information.
Develop and implement marketing plans and projects for existing services.
Expand and develop marketing platforms.
Monitor, review and report on all marketing activity and results
Develop pricing strategy, create marketing presentations, and liaise with sub-contractors / partners.
Assess the current condition of essential facilities and equipment.
Create a schedule of regular evaluation of the facilities.
Ensure that all the equipment and other facilities are working properly.
Initiate interventions to solve problems in the facilities.
Develop a system for cleaning, repair and maintenance of facilities.
Recruiting facilities service staff, marketing and office staff and training them appropriately to ensure
competent work output.
Develop staff development programs such as skills enhancement trainings and sessions.
Maintaining the efficiency and good working conditions of the facilities.
Evaluate the work quality of staff and other subordinates.
Coordinate with other offices and units for things that are not within the scope of the facilities service team.
CORE COMPETENCIES
♦ Strategic Market Planning
♦ Sales & Marketing Management ♦ Client Service Management
♦ Customer Needs Assessment
CAREER PROGRESSION
♦ Accuracy and Detail Oriented ♦ Organizational Development ♦ Strategic and Visionary
♦ Market Analysis

Participate in preparing the budget and so that the facilities maintenance team will get the facilities maintenance team will have adequate funds for its operation.
Educate the workers of the establishment on the proper use and care of its equipment and other facilities.
Coordinate with the upper management on work issues
Maintaining the complete personal record files of all the employees of the organization.
Keeping track of leave management of all the employees.
Assisting the Payroll department by providing monthly payroll processing information.
Coordinating with the Maintenance manager and maintenance engineers in the maintenance division.
Attend meetings, Propose and negotiate final prices with customers for Annual Maintenance Contracts.
Handling more than 200 sites /projects with a total AMC value of more than approx 20 Million dirhams
Approaching new clients/customers for new contracts, additional rectification works
Currently working using Oracle (ERP) Platform
Preparing quotes through ERP system and providing sales/technical support to clients for finalizing the
same
Preparing job numbers, work orders, material requests etc using the same system
Provide customer service and technical support to customers having an Annual maintenance contract with
the company and clarify all the issues related to contracts and attend fault calls arising from the AMC sites, assessing urgency and reacting accordingly.

Schedule Planned Preventive Maintenance (PPM) dates for the AMC sites and forward PPM reports & Rectification quotations to clients/customers.
Follow up with customers during renewal phase of Annual Maintenance Contracts for negotiation and closing.
Tender & Budget Estimation for Fit out Projects.
Provide Quality customer Service to customers throughout the region.
Coordinating with the material and purchase department.
Technical and Commercial Evaluation of Offers
Co-ordination with local authorizes (Dubai Civil Defense) for certificate approval and inspection service.
Project handing over documentation (Testing certificates, O&M Manuals, Technical Submittals etc.) for
low voltage systems like fire alarm, central battery, access control, cctv, intercom systems etc. to the end
users/customers.
Liaise professionally with clients, subcontractors, suppliers, management and employees.
Ensure team work and assigned task is completed on time without delay.
Process sales orders accurately and timely.
Generate and maintain a culture of continuous improvement
o Preparing all types of letters- offer, appointments, transfers, promotions and full and final settlements.
o Maintaining the complete personal record files of all the employees of the organization. o Keeping track of leave management of all the employees.
o Assisting the Payroll department by providing monthly payroll processing information. o Maintaining the timekeeping system and providing the reports as and when needed.
o Providing Induction to all the newly joined employees within the organization. o Maintaining and updating the employee database on regular basis on the system o Prepare, manage and organize meetings.
o Handle manager’s diary - arrange, review and cancel meetings as necessary.
o Draft letters, agendas, prepare, edit, collate all report and distribute documents.
o Plan, organize and prioritize time and workload of the Manager in order to accomplish tasks and
meet deadlines.
o Manage telephone calls, filtering, taking and relaying messages promptly, assessing urgency and
reacting accordingly.
o Control the distribution of incoming/outgoing documents and correspondences and issue relevant
documents to respective internal division.
o Systematically file and maintain all internal & external documents, agreements, contracts, and
archive by electronic means.
o Liaise professionally with clients, subcontractors, suppliers, management and employees. o CV screening, short-listing, arrange appointments for interviews of candidates.
o Take appropriate corrective and preventive actions in case any unconformity arises.
o Act as focal point of contact for internal and external bodies.
o Keep and ensure confidentiality of information and records.
o Accept and perform other assignments as delegated.
o Maintain and check timesheets of staff and forwarded to Payroll for salaries processing.
Working with this company had given me an opportunity to deal with the promotion of Du corporate packages including their business call select, premier plans, broadband packages and other business super plans and thereby helped me get acquainted with the diversified packages offered by one of the leading telecommunication giant in the UAE. I also had to handle customer inquiries, complaints, billing questions and after sale service follow ups. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in sales, field services, Du back office/Technical staffs, and Division Manager.
Key Areas of Responsibilities:
o Handled a high influx of inbound and outbound calls within a dynamic call center environment. o Managed multiple priorities and maintained effective results in a quota driven workplace.
o Responded to customer inquiries and requests and resolved issues efficiently and professionally. o Exercised strong interpersonal communication skills with customers and department personnel. o Accepted assignments with an open, cooperative, positive and team-oriented attitude.
o Deliver world class customer service and build customer satisfaction and loyalty. o Provide effective and timely resolution of a range of customer inquiries.
o Complete ongoing training to stay abreast of product, service and policy changes. o Strike a positive and cooperative tone with both customers and coworkers
o Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
o Planning and directing all aspects of the organization’s business development policies, objectives and initiatives.
o Developing and executing strategic plan to optimize revenue and profit growth. o Visiting potential Client for making presentations and capturing new markets. o Setting new targets/objectives for new Client and existing accounts
o Building strong relationship and establishing effective rapport with Client
o Supporting the negotiation and coordination of contracting and delivery of client agreements.
o Analyzing and implementing pricing strategies (Competitor Analysis) to increase market share and other
relevant factors involved.
o Preparation of sales report and analyzing of the marketing & sales expenses on weekly, monthly and yearly
basis.
o Reporting to Sales Manager and General Manager and assisting them in all the possible sales and marketing
activities in order to achieve over and above projected targets and goals.
Achievements:
Rewarded with 5% commission on achieving target
Team leader for the in-house team where my key responsibilities include, helping the team members
achieve their individual target and formulating strategies to achieve the team target and to train the existing and fresh counterparts about the new products and reviewing their performance on a monthly basis.
GITEX SHOPPERS-2010 - Promoter for du corporate products
Working with Du channel partner had also given me an opportunity to witness and be a part of gitex 2010 representing the esteemed telecom company du and hence enabled me to promote their corporate packages.
This was my first work experience and was a temporary position.
As a sales consultant I dealt with the sale of membership cards to our valuable clienteles and hence ask questions, listen, see, understand and move our products, services and ideas into place to meet the goals of our clients. This experience gave me an opportunity to improve my interpersonal skills and also help me
Boost my confidence level positively.
Third Class Honors in Business Adminstration