Steph Yen, Commercial Project Manager

Steph Yen

Commercial Project Manager

Huawei

Location
United Arab Emirates - Dubai
Education
Master's degree, Business Administration
Experience
12 years, 11 Months

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Work Experience

Total years of experience :12 years, 11 Months

Commercial Project Manager at Huawei
  • Japan - Tokyo
  • My current job since May 2019

• Designed and implemented strategic human capital plans for 35 clients across
energy and IT industries.
• Assembled and managed an international team of 12 professionals.
• Evaluated and optimised best practices in key performance indicators (KPIs),
maintaining standards of service delivery and adherence to quality metrics.
• Managed cross-cultural collaborations among 5 external partners, 9 internal
teams and 35 clients.
• Built and analysed databases of talent records, expanding connections with
engineering communities in APAC and EMEA.

Project Manager / Operations Manager at AMBS
  • United Arab Emirates - Dubai
  • July 2017 to May 2019

• Designed and implemented strategic human capital plans for 35 clients across energy and IT industries.
• Assembled and managed an international team of 12 professionals.
• Evaluated and optimised best practices in key performance indicators (KPIs), maintaining standards of service delivery and adherence to quality metrics.
• Managed cross-cultural collaborations among 5 external partners, 9 internal teams and 35 clients.
• Built and analysed databases of talent records, expanding connections with engineering communities in APAC and EMEA.
Function: operations, project management, consulting, HR Industry: international trading (industrial, motive power), IT
AMBS, Swaziland / Germany / United Kingdom Project Lead ALL OUT AFRICA (AOA), Lobamba, Swaziland
• Formulated a five-year strategy framework and mapped profits for 2019 based on self-reliance and sustainability for Sukumani Bomake, a pilot group awarded the first microfinance loan in Swaziland.
• Designed and delivered 10 training workshops of market research, business planning, branding, and marketing to 15 entrepreneurs and SMEs in the local community.

Project Lead at ESLITE BOOKSTORE
  • China - Shanghai
  • May 2014 to June 2017

• Designed a new business model for West Cheshire Museums to bring sustainability to the organisation against council cuts by creating new value propositions and identifying new revenue streams for the museum.
Function: project management, consulting, marketing Industry: finance, international trading (service), energy, IT
ESLITE BOOKSTORE, Shanghai, China Project Lead
• Launched a Taiwanese bookstore business in China. Led the operational implementation of the first two bookstores in Soochow and Shanghai.
• Conducted market research in the picture book market and implemented the grand opening campaign for the Shanghai Childrens bookstore, the first to offer picture books in a variety of languages.
• Collaborated with stakeholders to establish effective store operating systems for human resources, logistics, purchasing, store development, and marketing.
Function: operations, project management, HR, marketing Industry: retail

Operation Manager at Uniqlo
  • Taiwan - Taipei
  • January 2013 to January 2014

• Managed, developed, and motivated a team of 20 people. Oversaw and executed daily operations in partnership with Japanese Regional Managers and Taiwanese Store Managers, to promote corporate initiatives and achieve a store profit of $5M in 2013.
• Trained new employees in customer service skills, achieving the highest customer satisfaction rate among the 50 stores nationwide in 2013.
Function: operations Industry: retail

Marketing and Sales Specialist at WALSIN LIHWA CORP
  • China - Shanghai
  • January 2011 to January 2013

• Produced and organised advertising copy; devised and united visual and verbal elements to promote Food and Beverage products.
• Conducted market research in the catering industry; collaborated with the sales team, designers, chefs, and raw material suppliers to run annual marketing campaigns for the food court in Taiwan Trade Mart.
• Developed a prospective client list of 150 businesses in the apparel industry through market mapping, cold calling, client visits and off-site presentations to gather investments in the Business Real Estate in Nanjing.

Education

Master's degree, Business Administration
  • at The University Of Manchester
  • May 2019
Master's degree, Business Administration
  • at Alliance Manchester Business School
  • May 2019
Master's degree, MA Comparative Literature
  • at Soochow University
  • July 2013
Bachelor's degree, BA English Language and Literature
  • at Soochow University
  • July 2010

Specialties & Skills

REAL ESTATE
CUSTOMER SATISFACTION
CUSTOMER SERVICE
INVESTMENTS
MAPPING
PRESENTATIONS
MARKET RESEARCH
OPERATIONS
PROJECT MANAGEMENT
CONSULTING
HR STRATEGY
TALENT ACQUISITION
BUSINESS DEVELOPMENT

Languages

English
Expert
Chinese
Native Speaker
Japanese
Intermediate