National Channel Account Manager
DHL Express
Total years of experience :17 years, 3 Months
- Provide highest service level from network using consultative selling approach
- Develop appropriate account strategy for each nominated customer and establish actionable sales plans for managing prospects and existing customer
- Monitor customer performance, loyalty and satisfaction
- Lead and manage customer presentations
- Develop logistics concept proposals matching market regulations and customer requirements
- Ensure effective reporting of all activities to Management
- Manage all customer-related information by interacting with respective departments
- Lead and manage development of business acquisition projects, customer supply chains and value added services ensuring targeted revenue and profitability
- Develop strategies, service initiative and contingency plans for effective denial of competitor initiatives
* Identify and develop business opportunities with potential clients and increase involvement with existing clients
* Liaise with Payment Gateways, Banks and Card Acquirers in Asia, Europe, USA for partnership opportunities
* Negotiation of contracts with clients and payment partners
* Identify and analyze market trends and liaise with R&D
* Build referral and lead generation network
* Manage and train in-house staff (Business Development and Sales Department)
* Represent CashRun, e.g. at CeBIT 2011, Germany
* Liaise with Retailers to ensure correct replenishment parameter and maintaining excellent reputation for client services
* Forecasting to ensure correct stock level
* Liaise with distributors and suppliers to ensure stock is to the correct specification
* Defining most profitable assortment on retailer level (consumer sales trends/POS spacing)
* Pitch VMI concept to new retailers
* Train internal and external parties on VMI principles
* Investigate enhancements and best practise for inhouse VMI software
* Provide key reports (i.e. KPI performance, stock availability/ stock turn)
* Prepare sales material production (brochures, pricelists, presentations etc.): digital and print
* Coordinate direct marketing activities (newsletters, mailings, exhibitions etc.)
* Coordinate with European headquarter, factories, sales offices
In addition: Master thesis at German head quarter: 04 - 10/2006
* Topic: “Analysis of the application of Vendor-Managed Inventory for a key customer for the Business Unit Surface / Furniture / REHAU”
Scholarship: European Exchange Programm Erasmus