Sales Operations and Telesales Lead
OLX Group
Total years of experience :13 years, 11 Months
- Dispatching and monitoring of bookings on backend
- Maintaining healthy relationship with Specialists and Partner companies
- Recruiting, training, and retention of staff
- Growing BMC’s network of suppliers in Lebanon, Qatar and Dubai
- Scheduling and handling Specialists payment
- Monitoring accuracy of bookings and quality control (arrival on time, ratings, quality)
- Updating log system with daily data
- Handling Hotline and customer support
- Drawing a customer service scheme through which all orders are logged in and followed up on while maintaining high customer service standards
- Handling some of the marketing channels that fall in line with the general marketing plan
- General Admin work (invoices, payments, petty cash, revenues)
- Handling monthly accounting tasks
-Ensure an updated follow-up on clients’ yearly programs
-Schedule clients’ daily appointments
-Handle job execution and consumption data entry
-Ensure minimal pending appointments
-Follow up on pending appointments from the day before
-Answer callbacks, solve them, and communicate callbacks report to Operations Unit Manager, Operations Manager, Technical Engineering and FQA Units.
-Answer clients’ queries
-Ensure that clients’ Unique Buying Points are identified and attended for
-Ensure that clients’ reports and other documentation are up-to-date, delivered and complete
-Ensure that concerned staff is well aware of clients’ premises details and specific problems requirements
-Undertake daily Audit calls
-Follow the standards set in Boecker® Operations Manual
-Undertake regular meetings with Technical and FQA Units staff
-Present the assigned reports
-Undertake regular meetings with Sales Department to ensure a 2-way communication and feedback
-Undertake regular meetings with the Unit Manager
-Prepare monthly courtesy calls report
-Send Technicians monthly meetings minutes to the Unit Manager
-Render courtesy visits to the clients
-Cross check consumption of chemicals against inventory
service representatives
- Processed customer orders in a courteous, efficient and timely manner
- Organized workflow to meet customer deadlines
- Identified, researched, and resolved customer issues
- Effectively presented and discussed the products and services of the company, soliciting those desired products/services to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
- Reported constantly and in due time any anomalies
- Proposed customer service improvements
- Provided on-the-job training for new employees
- Promoted the products and services of the company in public places
-Establishes operating and work procedures
-Inspects dining, food preparation/storage areas
-Determines subsistence requirements
-Requests, receives, and accounts for subsistence items
-Applies food service accounting procedures
-Prepares production schedule and makes necessary menu adjustment
-Implements emergency, disaster, and combat feeding plans
- Responsible for the training, care, morale, welfare and professional development
-Sell food, food ingredients, and food services to businesses and individuals
-Sell food to restaurants, caterers, event planners
-Manage and develop new customers, while maintaining existing sales within assigned customers and a given sales territory
-Review daily sales reports
-Review monthly the best monitoring sales report with management to determine if goals and objectives are being met
-Coordinate sales with food service producer to ensure demand is met
-Communicate trends/pricing issues and other unique issues as it relates to sales
-Work closely with local brokers/manufacturers on developing new business and promoting manufacturers’ product lines
-Develop new markets and accounts by utilizing the current relationships and building new relationships in the food service channel
-Participate in marketing events such as seminars, trade shows, and telemarketing events
-Coordinate shipping schedules and delivery of merchandise and services
