Senior Customer Service Representative
Doha Festival City
Total years of experience :13 years, 11 Months
Ø Handling problems presented by customers or tenants of the mall
Ø Handling calls for inquires and complaints
Ø Clerical duties
Ø Innovative Ideas for the customer service Department
Ø Updating way finding units
Ø Carrying out surveys to customers with the aid of survey monkey
Ø Auditing valet services and finance
Ø Sending shift report to management
Senior Sales Representative / Customer Service Rep. (2014 - 2016) Marks and Spencer, Qatar
Work as a Cashier when the need arise
Provide Customer service
Gift card handling
Inventory Report
Handling Special sales and promotions
Briefing Team
Couching staff about the company and products
Receiving Deliveries
Supervise staff under my department
Give training courses to staff for improved performance
Senior Customer Service Rep. (2012 - 2014) Riviera Gardens, Real Estate, Qatar Responsibilities:
o Addresses customers and tenants concerns
o Telephone skills / Communication skills
o Receiving visitors / clients
o Scheduling for appointments with my manager and Clients
o Explaining the rent policies to visitors and clients
o Performing other assigned duties as required
o Scheduling for villa checks and for villa preparation for clients
o Handling move - in and move - out requests
Customer service Representative, Merzam Real Estate and Hotel, Qatar (2010 - 2012)
Scheduling appointments between the manager and clients
Receiving clients who visit the company
Taking clients along to check houses their choice
Showing clients all the rooms and items in the house
Giving clients the company‘s brochure
Making contracts with clients after accepting our price
Explaining the company‘s terms and regulations
Keeping all necessary documents
University of Cape Coast Ghana major in Management Minor in Economics Field of study Social sciences (Edu. Psychology)