Managing Director Airport Operations Northern Europe
Federal Express
Total years of experience :37 years, 8 Months
FEDEX EXPRESS UK • United Kingdom •
MD Airport Operations; Northern Europe
Managed all airport operations in Northern Europe subsequent to takeover of TNT by FedEx.
Key Accomplishment:
Spearheaded recovery efforts after a catastrophic cyberattack affecting TNT operations; led six-month process to regain operational capabilities in preparation for company integration.
TNT INTERNATIONAL UK / FEDEX • United Kingdom •
International Operations Director; UK & IE
Oversaw strategic and daily management of UK and IE International Operations; reporting directly to Managing Director of UK and Ireland. Accountability for air and road hubs, P&L, customs clearance, health and safety, environmental and customs, regulatory compliance, and the collection and delivery of 33, 000 consignments each day. Managed separation process of International Operations from Domestic Operations.
Key Accomplishments:
Reduced credit note claims by 12% to achieve $800K in bottom line savings.
Enhanced service delivery performance by over 4% to achieve an on-time delivery rate of 96%+ and improved customer pick up cut offs across more than 20, 000 postcode areas.
Successfully delivered a new GBP$40M International Road Hub in Dartford while managing budget and deadline.
DHL US MIAMI AIRPORT • Miami, FL •
Hub Director
Led management ream and union personnel while overseeing the annual station P&L, budgeting, aircraft handling, client service, aviation support services, import/export, transport negotiation, and regulatory compliance functions. Implemented quality control processes to secure additional business within Brazil and Venezuela.
Key Accomplishments:
Spearheaded successful delivery of a new air cargo and small parcels sort facility in Miami, coming in on time and under the $21M allocated budget.
Achieved a 15% reduction in safety accidents and reduced associated costs by championing a new safety campaign.
Selected to serve as management trainer for the global launch of a management training course.
DHL US JFK AIRPORT • New York, NY • 2010 - 2011
Gateway Director
Oversaw unionised workforce and relevant functions to include annual budgeting, aircraft handling, cargo handling, aviation support services, import/export, client service, transport negotiation, and regulatory compliance.
Key Accomplishments:
Reduced militant unionised work force by 20% to deliver cost savings of over $250K; generated an additional $1M in savings by insourcing the subcontracted handling of Cargo product.
Enhanced on-time flight departures to a rate of over 98%, a level never previously achieved in the JFK facility.
DHL GLOBAL HQ • Germany • 2006 - 2009
Vice President, Global Operations Performance
Reported to EVP Operations and lead a team of five direct reports. Provided direction to regional teams with a focus on driving service and performance improvements at a global level. Managed DHL global operational data, established operational KPIs, and developed targets for the purpose of performance management and analysis.
Key Accomplishments:
Led transitional process involving multiple global reporting systems into a single system that resulted in over $5M in cost savings via deletion of redundant systems.
Guided development and creation of a new system to measure transit time and service performance at postcode level allowing for a standardised approach across the DHL global network.
Managed selection and execution of a strategic partnership with a third party in India to reduce import clearance staffing and costs by over 30% in multiple countries.
Field Operations Manager Europe DHL European HQ Belgium 2003 - 2006
Responsibilities included 4 direct reports, drive intercontinental service performance between Europe and other regions globally. Target setting and KPI management for European hubs and gateways.
• Agreement of standard approach to performance KPI between regions allowing for realisation of true
service performance improvements.
• Inclusion of European hubs and gateways in performance improvement initiatives driven by country
operations realizing benefits for the end customers.
Services Manager EMEA DHL Aviation EMEA Belgium 2001 - 2003
Responsibilities included business case preparation for all new air network changes ensuring all details of cost and service benefits were covered and all interested parties had input to decision process. Represented DHL Aviation in service performance improvement initiatives and produced airline performance reporting for management.
• Set up standardized process for requesting air network changes and cost allocation which has ensured true
cost of operating is visible and owned correctly.
• Improved visibility of key Hub and Gateway processes impacting shipment flows and service to customers
allowing for better targeted improvement management.
Business Services Manager DHL Aviation Commercial Group 1996 - 2001
Responsibilities included, key account management of two freight forwarder network accounts realizing in excess of $24m p.a. The role required local rate negotiation with 20 individual country entities, joint approaches to multinational companies in all sectors, solution selling to Country Management and ensuring agreed service levels were achievable and maintained. I was responsible for providing budget and forecasting information and business planning for my accounts. Set up and management of a network of sales agencies selling spare capacity on DHL aircraft.
• Facilitated key accounts to access the DHL Network through 85 origin offices all over Europe and increased revenue by 25%.
• Set up a network General Sales Agencies throughout Europe selling spare capacity on DHL aircraft reducing aircraft operating costs.
General Manager EMA Hub DHL Aviation UK 1991 - 1996
Responsibilities included 7 direct reports and 200+ employees, DHL operations in East Midlands, Coventry, Edinburgh, Glasgow and Aberdeen airports £5.5M annual operating budget, imports, exports, package sort, warehousing, aircraft and truck load/unload, transport rate negotiations, regulatory compliance and local authority liaison.
• Managed operations through a period of exceptional growth from 2 to 14 aircraft operations nightly with no service impact and minimal cost increases.
• Set up aircraft operations into Aberdeen, Edinburgh and Glasgow to improve DHL service offering into these areas.
Duty Manager, DHL Aviation (UK) Ltd 1989 - 1991
Manager, DHL Aviation (UK) 1988 - 1989
Senior Operations Supervisor, DHL International LHR 1988
Airport Operations Supervisor, DHL International LHR 1987 - 1988
Airport Operations Shift Leader, DHL International LHR 1986 - 1987
Airport Operations Agent, DHL International LHR 1985 - 1986
Relay Computer Services Ltd 1984 - 1985
British Army Royal Engineers 1979 - 1983
Junior Leaders Regiment.
30 Field Squadron Germany.
33 EOD UK