client facing Service consultant
Momentum
مجموع سنوات الخبرة :12 years, 7 أشهر
1. communicating face-to-face with members 2. Investigating and resolving claims made by members, doctors, practices, and hospitals 3. Obtaining relevant information regarding medical claims 4. Escalating to relevant departments and transferring calls 5. Building sustainable relationships and engaging with members by going the extra mile 6. Benefits bookings for members to see doctors and giving authorizations 7. Providing excellent services and product knowledge to members about our medical options 8. Creating medical travel letters 9. Creating authorizations got for GP /Specialists 10. Claims assessor 11. approving claim and rejection 12. processing claims 13. Filling, faxing, and coordinating meetings and meeting minutes 14. Processing refunds 15. Part-time receptionist (when requested) 16. Sending and receiving mailed packages 17. Virtual consults 18. Attending to web access requests 19. Attending to high-value clients and cases 20. Attending to queries via email and WhatsApp 22. Consistently met my short and long-term goal 23. Processed a range of documents and entered information into the database 24. Helped management identify workflow issues and find a solution
1. Communicating with members telephonically and by email regarding claims 2. Investigating and resolving claims made by members, doctors, practices, and hospitals 3. Obtaining relevant information regarding medical claims 4. Escalating to relevant departments and transferring calls 5. Building sustainable relationships and engaging with members by going the extra mile 6. Benefits bookings for members to see doctors and giving authorizations 7. Providing excellent services and product knowledge to members about our medical options 8. Creating medical travel letters 9. Creating authorizations got for GP /Specialists 10. Claims assessor 11. approving claim and rejection
1. Checking on the system if the customer is dues for an upgrade and activate it on the system 2. Assisting with opening new lines for customer 3. Credit vetting customers on the system 4. Sim swop for both contract and prepaid customers 5. Insurance claims for lost or stolen devices 6. Attaching accessories for every device sold 7. Dealing with customer queries and account debits
Main Duties and Responsibilities within Vodacom shop Technical Consultant
1. Data transfers from old to new devices 2. E-mail set up and create E-mails for customers 3. Dealing with all application issues on all smartphones
4. Assisting with router connection issues and laptop connection issues 5. Software updates for devices and handset6. Knowledge of the latest smartphones and software
1. Recording minutes of meetings and transcripts.
2. Answering the telephone, distributing messages, and redirecting calls to the appropriate department.
3. Maintain the company files and records to endure they remain updated.
4. Manage basic bookkeeping duties.
5. Prepare and mail bills, contacts, and invoices.
6. Help with office management and organization processes.
7. Track the inventory of office supplies and inform the management about the shortage
8. Plan and book travel arrangements and venues for company events.
9. Schedule meetings and plan various department activities and calendars
1. Assisting with Data Support 2. Assisting with Modem and PC connections 3. Assisting with Cell C data products & services 4. Providing with e-mail setup 5. Capturing the call flow on the system 6. Retaining customers 7. Fraud processes 8. Accesses to fraud logger
9. Knowledge of XDS
1. Answer phones professionally and respond to customer inquiries. 2. Research required information using available resources. 3. Handle and resolve customer complaints. 4. Provide customers with product and service information. 5. Identify and escalate priority issues. 6. Route calls to the appropriate resource. 7. Follow up on customer calls where necessary. 8. Complete call logs. 9. Complete call reports. 10. Knowledge of customer service principles and practices. 11. Providing quality customer experience to all Cell C customers by ensuring professionalism in the way I communicate with clients. 12. Data Capturing of all customer call in the Cell C capturing system.
1. provide one-on-one care for patients in their homes. 2. patients who are critically ill 3. patients who are disabled 4. patients who are recovering from surgery, injury, or accident. 5. pregnant women and new mothers with ongoing care, support, and education. 6 Personal hygiene and health.
Subject done in school Accounting Economics English IsiZulu Business Studies Life Orientation