cluster manager
Bin Hendi
Total years of experience :16 years, 7 Months
manage FOH&BOH . all duty operatio.stock level system.P&L.training.appraisal.perfomance.target.renew menu.hygine.food control.
• Prepare schedules for all personnel according to the forecast and within the limits of the manning guide, to ensure adequate manpower at all times and under the guidance of the General Manager - Brand.Conduct regular training sessions with the assigned team in line with departmental SOP’s.Conduct the job training of future Assistant Manager’s if the situation calls for.
• Prepare and issue duty schedules for the assigned team.
• Ensure the proper appearance and grooming of assigned team members.
• Evaluate the performance of the assigned team and internal promotions.
• Shortlist new potential employees for development.
• Handle the welcome and seating of arriving guests with the assistance of the hostess.
• Maintain a professional relationship with the outlet patrons.
• Resolve guest complaints immediately.
• Be actively involved in the outlets promotional activities.
• Establish a close working relationship with the kitchen and liaises with the chef about menu changes and menu presentations.
• Works in close contact with the Chefs and Kitchen employees as well as cashiers to ensure a smooth operation
• Controls food and beverage inventory and maintains the stock
• Ensures operating equipment is sufficient and in the finest condition and highest quality
• Understands and follow up on health, safety, fire and emergency procedures and reports accidents and safety hazards.
• Follows up on clean uniforms and that the highest standards of grooming and personal hygiene of the staff are maintained
• Attends meetings as directed or required
• Performs any other duty as required
each single details related with daily operations technic
cost control..p&l.inventory..staff performance..labour cost
all th daily.weekly.monthly . yearly .targets
Prepare schedules for all personnel according to the forecast and within the limits of the manning guide, to ensure adequate manpower at all times and under the guidance of the General Manager - Brand.Conduct regular training sessions with the assigned team in line with departmental SOP’s.Conduct the job training of future Assistant Manager’s if the situation calls for.
• Prepare and issue duty schedules for the assigned team.
• Ensure the proper appearance and grooming of assigned team members.
• Evaluate the performance of the assigned team and internal promotions.
• Shortlist new potential employees for development.
• Handle the welcome and seating of arriving guests with the assistance of the hostess.
• Maintain a professional relationship with the outlet patrons.
• Resolve guest complaints immediately.
• Be actively involved in the outlets promotional activities.
• Establish a close working relationship with the kitchen and liaises with the chef about menu changes and menu presentations.
• Works in close contact with the Chefs and Kitchen employees as well as cashiers to ensure a smooth operation
• Giving instruction and recommendations to employees to complete daily tasksAct as a coordinator for any guest complaint between kitchen staff, service staff and guestFollows up that food and beverage is served and cleared according to the standards and sequence of service
• Controls food and beverage inventory and maintains the stock
• Ensures operating equipment is sufficient and in the finest condition and highest quality
• Understands and follow up on health, safety, fire and emergency procedures and reports accidents and safety hazards.
• Follows up on clean uniforms and that the highest standards of grooming and personal hygiene of the staff are maintained
• Attends meetings as directed or required
• Performs any other duty as required
• Prepare schedules for all personnel according to the forecast and within the limits of the manning guide, to ensure adequate manpower at all times and under the guidance of the General Manager - Brand.Conduct regular training sessions with the assigned team in line with departmental SOP’s.Conduct the job training of future Assistant Manager’s if the situation calls for.
• Prepare and issue duty schedules for the assigned team.
• Ensure the proper appearance and grooming of assigned team members.
• Evaluate the performance of the assigned team and internal promotions.
• Shortlist new potential employees for development.
• Handle the welcome and seating of arriving guests with the assistance of the hostess.
• Maintain a professional relationship with the outlet patrons.
• Resolve guest complaints immediately.
• Be actively involved in the outlets promotional activities.
• Establish a close working relationship with the kitchen and liaises with the chef about menu changes and menu presentations.
• Works in close contact with the Chefs and Kitchen employees as well as cashiers to ensure a smooth operation
• Giving instruction and recommendations to employees to complete daily tasksAct as a coordinator for any guest complaint between kitchen staff, service staff and guestFollows up that food and beverage is served and cleared according to the standards and sequence of service
• Controls food and beverage inventory and maintains the stock
• Ensures operating equipment is sufficient and in the finest condition and highest quality
• Understands and follow up on health, safety, fire and emergency procedures and reports accidents and safety hazards.
• Follows up on clean uniforms and that the highest standards of grooming and personal hygiene of the staff are maintained
• Attends meetings as directed or required
• Performs any other duty as required
The assistant manager assists the store manager in running an efficient and profitable operation of homegrown branded cafe. is responsible for ensuring that the store meets Company standards in sales, staffing, product quality, visual merchandising, and operations. The assistant manager assists the store manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store manager and coordinates, as necessary, with the Corporate Office. Assistant managers manage the training of baristas and lead baristas. product knowledge and demonstrate positive, friendly and courteous customer service, as well as be able to demonstrate a commitment to our Guiding Principles and House Rules.
Store Operations:
Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs.
Partners with the store manager in creating sales volume growth and creating a positive customer experience.
Assists store manager in planning and executing sales promotions and maintaining a positive community image.
Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store.
Performs opening and closing duties.
Delegates duties, as necessary, to shift supervisors and baristas.
Performs financial documentation and register readings during shift.
Ensures that the store, backroom, and equipment are maintained in a safe and clean manner.
Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.
Processes all payroll information in an accurate and timely manner.
Assists store manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events.
Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available.
Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.
Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork, and recommends a proper course of action.
Service:
امتياز
84%