HOTEL GENERAL MANAGER
Euphoria Club Hotel & Resort
مجموع سنوات الخبرة :11 years, 4 أشهر
Develop and ensure the achievement of hotel revenues and profitability through
forecasting and P&L management.
Ensure a satisfactory guest experience by physically touring and inspec ting the property,
and monitoring cost control, property condition, cleanliness, and quality of produce and
service throughout the hotel.
Secure new business and expand the client base by planning and executing dynamic
marketing and advertising campaigns.
Enhance employee knowledge of best practices by creating and establishing training
program, while effectively managing staff and career development objectives.
Increase efficiency by reorganizing departments and implementing new control
procedures.
Managed a 5-star safari lodge's food and beverage offerings for High Net Worth Individuals.
Acted as a hotel manager in the resort pre-opening.
Led a team of 30 staff (both Front of House and Back of House teams including butlers service)
Decreased Food Costs by 6% in the first year and 8% in the second by consolidating supplies and renegotiating contracts.
Ensured outstanding guest experiences and first-rate product and service quality by creating a bespoke menu for each guest according to their dietary & religious restrictions.
Spearheaded the creation of the food and beverage operations for the project.
Adhered to FIFA Standards for Worker’s Welfare and Food and Beverage regulations by coordinating with the construction and procurement teams as well as Health & Safety.
Managed catering project from initial pre-opening briefing & concept through to completion and troubleshooting.
Created HACCP and ISO 22000 procedures and certification process
Established a food outlet network spanning 8 locations throughout Doha.
Provided excellent service levels by effectively developing, managing, and leading outlets team.
Hired and managed a team of 40+ employees.
Established supplier’s network including first time import of materials.
Trained local chefs on Greek cuisine techniques and ingredients (both BOH & FOH teams).
Created a cross-trained and motivated employee workforce with efficient upselling and cross-selling techniques.
with honors