Manager (Division Head)
AIMS Group
Total years of experience :23 years, 9 Months
• Responsible for supervising & monitoring day to day operations, administration and direct sales
• Develop and implement various standard operating procedures / process flowcharts and update and/or change where required.
• Arranging the daily, weekly & monthly sales are met with the requirement, checking and comparing with budget, preparing revenue reports, responsible for monthly Profit & Loss Analysis.
• Responsible to provide monthly revenue report with all supporting documents to finance department.
• Planning, coordinating & controlling departmental regular departmental tasks and delivery process.
• Advise management team on strategic and tactical matters, as they relate to budget management, cost benefit analysis, forecasting needs and profit center management.
• Ensure that the customer needs are met satisfactorily through trained staff, customer service initiatives, customer feedback mechanisms etc.
• Inspect, monitor and continually improve customer engagement services of the staff.
• Prepare, review, update and communicate company policies and procedures of my division to incorporate any structural / organizational / procedural and its companies.
• Continuously monitoring and tracking the efficiency and effectiveness of the system and taking appropriate actions where necessary (continuous improvement)
• Take ownership of customer problems and handle it till final resolution through coordination, within the prescribed time limits.
• Ensure staff are motivated and develop a professional retail work environment.
• Forecasting monthly / yearly budgets of various segments along with finance team and targeting to achieve
• Planning the project with respect to the time, budget, resources etc. in PRIMAVERA/ MS Project and follow up accordingly.
• Creation of Look ahead plans and guiding the project team for the scheduled tasks and updating the actual progress. Taking out the scheduled & performed percentage & advising variance, delayed activities & critical paths.
• Obtaining weekly site progress (zone / cluster / floor vise of project) of Electrical, plumbing, HVAC fields from site and checking the Planned / Actual progress / variance reports for project managers / consultants.
• Follow up of payment certificates/payment of all projects with the contractor’s project managers.
• Departmental coordination.
• Receiving, interpreting project correspondence and ensure that project engineers aware and responding accordingly and follow up.
• Follow up of drawings/material submittals from subcontractors/ suppliers, follow-up and updating project log sheets, submitted / approved / rejected etc.
• Follow up the required material at site with purchase department.
• Obtaining quotations for subcontract works, scrutinize, compare with budget, prepare comparison statement, liaising and coordinating with the subcontractors, arrange subcontract agreements after negotiating and finalizing. Have knowledge of FIDIC & Contracts Management.
• Checking contractual terms, work done of subcontractors & suppliers and preparation of interim payment certificates/reports with coordination of Proj. Manager.
• Preparation of variation claims and follow up.
• Arranging preparation of monthly work-done reports / BOQs project vise and forwarding prior to invoicing.
• Liaise with all the project managers, follow up of required material at site with purchase department.
• Follow up of payment certificates/payment of all projects with the contractor’s project managers.
• Arranging project team & labour assignment as per the requirement of the job for each site.
• Reported to Managing Director / Technical Director.
• Coordinate with other department managers for various tasks, organize meetings as & when necessary & prepare minutes & delivering various project reports.
• Dealt with completion reports of all projects monthly & on completion, check/prepare summary of quantities as per consumption & site reports.
• Job Orders, Inspection Reports, Job Repair lists, Job Completion Reports, Invoices, Tabulations, Proposals, Monthly Reports of project progress etc.
• Dealt with project correspondence, develop and implement new form pages as per requirement and maintain accordingly.
• Have knowledge of Autocad, handled minor drawings during the leave of designer.
• Prepare Project Schedules / Project Plans with respect to the time, resources & budget of each project and follow up.
• Database maintenance of Projects and Job orders.
• General administrative work, preparing Memos etc.
• Reported to General Manager & supported project managers.
• Handle all project correspondences, letters independently.
• Prepare Sub-contract agreements, Quotations, Work-done reports, Invoices, Monthly Reports etc. of all projects and maintained all files subsequently for each project.
• Respond to faxes, letters, after coordinating with site engineers, PM /TM for following up the entire project progress.
• In-charge of complete documentation of all projects.
• Prepare internal correspondence and memos related to project administration etc.
• Supported Tender Div., Contracts Div., and Planning Divisions, in preparation of various documents and follow up.
• Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
• Overall HR administration of the firm individually without supervision, maintain employee files, payroll, recruitment, passport handling, leave / gratuity etc.
• Gained complete knowledge on how to run a firm.
Covered Principles of Management, HR Management, Financial Management, Marketing Management, Production & Materials Management, OB, Business Mathematics, Managerial Communication, Business Research Methods, Organization Development, Training & Development, Wages & Salary Administration, Industrial Relations, Labour Welfare, Strategic Management, E-Business & Supply Chain Management