Retail Manager
Landmark Group
Total years of experience :21 years, 1 Months
Sales Revenue & profitability for the region • Sales per new store, sales per existing stores, sales per city/zone• Sales per employee/ sq. • % improvement in ATV, UPT, GMROII, GMROF Increase in customer footfalls • conversion • store operating costs • Optimizing Inventory • Sell through, product ageing, • Enhanced store experience (CSAT) • Increase in no. of loyalty customers • Annual Marketing Calendar implementation • Roll out and follow up on events and promotions adherence to SOPs • Build for Future" (Capability) • Retention of Key Talent Pool • Recruitment.
Employee induction. • New employee training & certification. • Training need analysis, • Training budget, • Train the trainer program • Annual training calendar • Trainers efficiency MIS •Internal development planning • Development & assessment center • Leadership & behavioral training. • Defining operation excellence processes & training drivers of process •Managing employee learning life cycle.
(ADDIE), Manage, Monitor & Drive entire cycle of training for the region, preparing training calendar, Monitoring Training Budgets, Driving Learning culture for the Region. On Boarding & Orientation, training program for new employees. Creating Annual training plan for the region. Complete various evaluation checks and certification. Drive & own MDP for Internal growth. Vendor development & Management. Content Designing & Evaluations. Conducted Train the trainer (TTT) programs for New Managers, Lead various WBT initiative for the Region, Defining & driving new learning for the market thru global know how.& current trends, generate MIS and plan success routine.
Owned & driven world Class operation for the patch New Team members orientation, new product Launch, store Training Audit, Analyzing training need, conducting session, Evaluating store teams on Knowledge & calibrating execution standards, Monitor IDPs & external Managers Training and Update periodically, generate Monthly Training health report and drive action planning. Achieved- Top region in the Country for highest BSC in the region. Delivered highest Guest Survey Score consistently for the year
People Management (Recruitment, Training, Development, promotion) Customer (Driving Core Processes, owning Voice of Customers, resolving complaints) Sales (Planning & Executing Store Marketing Plans, Driving In store sales) Profit (Own cost of sales, labor & semi variables, maximize profitability thru Pace setter management)
Responsible for recruitment, Training new managers & Stewards, designing training content taking training sessions, Property up keep Operations Management, New product launch consistently achieved targets, Achieved 120% record sale. Made highest profit for the year
Responsible for recruitment, training new managers, property
up keep, sales, customer service P&L management
Key Achievements • Achieved 120% record sales for the year 2008-9. • Highest profit
contributing unit in the entire region, • Improved sales Yr. on Yr. by 11%, 16%, 9% for 2008, 09, 10
respectively.
Controlling day-to-day operations by deploying manpower, ordering food and supplies, and
restaurant hygiene, Cash control/security procedures, maintaining inventory, managing labor,
reviewing financial reports and MIS. Driving daily sales targets
Learn and apply the skills
Hotel Management Institute operated successfully for 2Yrs in coordination with
government of UP. • Key activities- Licensing • Rental compliance • Employee C&B • Student
welfare • Curriculum development & approvals • Marketing • Advertisement • P& L and fund
generation • Student placement.
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