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subin kuriakose, Support Engineer

subin kuriakose

Support Engineer·ATCL

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 13 years, 8 months

Support Engineer

September 2013 - Present

ATCL

Riyadh, Saudi Arabia

September 2013 - Present

Main Duties and Responsibilities:
• a part of service level agreement with a major GDS and handles daily technical support activities on desktop support, data network and server management.
• To diagnose and resolve software and hardware incidents, resolving operating system issues.
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To assist all our users with any IT related incident whenever called upon.
Company industry:
IT Services
Job role:
Information Technology

Computer Technician

October 2012 - August 2013

Al Turki medical Group ABHA, KSA

Abha, Saudi Arabia

October 2012 - August 2013

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To assist all our users with any IT related incident whenever called upon.
Company industry:
Dental Center & Clinic
Job role:
Information Technology

Education

College of Applied Science , Puthupally, Kottayam PAYYAPADDI

December 2010

December 2010

Bachelor's degree, Computer Science

India

GPA (percentage): 59%

GPA (percentage): 59%

B Sc Computer Science

Skills

Remote Support
Expert
Remote Support
Expert
ALS
Expert
ALS
Expert
PC Software
Expert
PC Software
Expert
Technician
Expert
Technician
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Troubleshooting , Install and Maintain Equipment , communication skills,
Expert
Troubleshooting , Install and Maintain Equipment , communication skills,
Expert
Remote Support
Expert
Remote Support
Expert
ALS
Expert
ALS
Expert
PC Software
Expert
PC Software
Expert
Technician
Expert
Technician
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Languages

English
Expert
Arabic
Intermediate