Team Lead /Senior Techincal Engineer
Emirates Airlines, Emirates Group, IT Division
Total years of experience :13 years, 10 Months
Emirates Airlines, Emirates Group, IT Division, Dubai
Roles Performed: Team Lead /Senior Techincal Engineer (Apr 2005 - till date)
• Acting as Senior Technical Engineer, providing end to end customized Solution development & support and executing projects within the assigned time, quality and budgetary parameters.
• Interacting with external Operators for timely service delivery and controlling service availability uptime.
• Identifying & analyzing problems, conducting root cause analysis and implementing fixes within SLO.
• Reporting and measuring service availability in line with agreed service levels.
• Ensure that the SLOs are supported by defined Operational Level Agreements (OLAs) and by external
suppliers via Underpinning Contracts (UCs)
• Involved in conducting project requirement study & feasibility study, planning work packages, managing
design & development, ensuring timely system delivery to the Emirates Business Units.
• Acting as a System Engineer at L3 Level (24/7) for escalated service calls and providing resolution within defined SLO.
• Implemented central Short Messaging gateway for Emirates Group Units for business operations.
• Implementing initiatives to monitor business process output in defined ITIL process architecture.
• Implementing service Support areas of Incident, Problem, Change, Release and Configuration
Management.
• Reviewing vendor services and evaluating service quality as per Underpinning Contract (UC)
• Providing unit test and integration test cases prior to the roll-out of solution to Emirates Group.
• As Project Controller handling Projects on service release, upgrades of software.
• Implementing transition & support processes and ensuring continuous process improvement.
• Automation specialist for business process enhancement.
• Automated CabinCrew Distribution Groups for managing 18000+ crew and enhancing operational
efficiency.
• Received appreciation for deploying cost effective Card based fax solution for Emirates outstation and saved AED 35000 per station.
• Delivered in-house Solution for Messaging Gateway set-up and saved AED 300K.
• Developed custom Email routing messaging solution for Skywards and saved $50K as compared to
Microsoft quote.
• Designed and support member of CrissCall system for (2way communication Channel) any Emergency.
• Ensured process improvements in departments and identified standard request through service request.
• Facilitated the Emirates Fleet Grouping Automation for Pilots and First Officers to be assigned to Aircraft
type - A380, A330-340 and B777.
• Implemented Cargo Tracking System (@Skycargo.com) over mobile device worldwide GSM operators.
• Involved in requirement gathering and analysis for application design & development.
• Developed design with current technology & available infrastructure.
• Deployed strategy for new application across sites and monitored performance of application response.
• Handled configuration management of applications and its related system.
• Designed user friendly interfaces UI and drafted system test cases.
• Interacted with GSM operator for service launch strategy across different regions of Operator.
• Interfaced third party software with rediff.com system and streamlined operations & support matrix.
• Planned for Mobile application support on various mobile devices and application testing strategy.
• Provided support to the L3 escalation cases on Mobile appilication deployment.
Achievements:
• Launched Online Gaming Portal with BSNL India for BSNL Mobile SIM subscribers in Mumbai region.
• Designed WAP site with users device configuration history.
• Executed short messaging services related projects in different technologies.
• Designed and developed gateway architecture and trained staffs on new technologies.
• Studied market trend on applications and automated complex system interfacing with client systems.
• Developed project plan for any new and enhanced company services.
• Involved in capacity planning in terms of server load and backup architecture.
• Single point of contact for international clients for any requirement on service/support escalation issue.
• Prepared disaster recovery plan for the system & services and checked / updated current system.
• Involved in data centre infrastructure and resilient service connectivity management.
• Gathered server patch management information & report analysis from the data centre support team.
• Improved service based on market demand and customer feedback on services/interface offered.
Achievements:
• Developed Client Messenger, used by all clients worldwide.
• Handled content management projects for different brands like Coca-Cola.
• Handled first call resolution proces and received remarkable achiement within 6 months time.
• Received appreciation from the management for handling Bulk Messaging Platform without any major incidents and ensuring high availability.
• Designed system for INOX Cinemas across India to get all shows occupancy based on location, cinema & time of show directly on Mobile of INOX Management.
• Involved in understanding system design and analyzing system architecture and data flow.
• Developed code and unit testing with specified parameters and boundary conditions.
• Optimized code and checked response time for single/combined transactions (Banking projects modules).
• Analyzed application weak links and handled errors for continious service transaction for module/project.
• Fixed bug and identified root cause for related code errors.
• Gained updates on latest technology and programming language versions.
Achievements:
• Worked with 5 team members at onsite and completed Shipping Portal onsite - Athens - Greece within set time and cost (www.superfast.com).
• As a member of the R&D team, optimized project modules and worked on new technologies & software.
• Designed system for field force automation on fault call visit area wise.
• Appreciation in completion of Banking Project with latest technology and user friendly UI design.
New concept of "Time of day Metering" - Completed Project at TATA Electrics Mumbai.
Completed by Diploma in Electrical Engineering after 10+2 standard. from Government polytechnic college - Jodhpur. India. This is one of the well known college for Technical Education.