Sudheesh NK

• Managed all AMC, warranty, and paid service operations, ensuring high standards of customer
satisfaction and service delivery for Newmatic Internation and United Kitchen in Dubai.
• Maintained regular coordination and technical communication with international laundry
equipment manufacturers such as Girbau, Alliance Laundry Systems (Speed Queen, IPSO), American
Dryer Corporation, and Fulton to ensure compliance with service standards, technical updates, and
warranty support.
• Maintained strong client relationships through proactive communication and continuous support.
• Handled customer escalations and resolved complex issues by coordinating effectively with internal
teams for timely closure.
• Led and supervised service supervisors, Service coordinators, team leaders, and technicians,
providing training, guidance, and performance evaluation.
• Planned and scheduled service visits for warranty and paid services, while driving AMC conversions
and increasing spare parts sales.
• Reviewed and optimized daily schedules of service technicians to ensure maximum productivity
and timely service execution.
• Initiated AMC renewal processes 3 months prior to expiry; analyzed contracts, met clients, and
successfully renewed agreements with revised pricing.
• Provided technical support and on-site assistance to service teams whenever required.
• Conducted quarterly technical audits for AMC clients, gathered feedback, and implemented
necessary improvements.

• Established a new service department in Dubai and secured many AMC contracts and services.
• Contributed significantly to retail equipment sales, driving departmental revenue growth.
• Organized monthly visits to AMC customers to ensure service standards are met and support
annual contract renewals.
• Maintained proactive customer engagement during and after maintenance to ensure satisfaction.
• Organized and optimized maintenance schedules to enhance system performance and reliability.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Successfully completed specialized training from Rational, Alto-Shaam, Electrolux, Merrychef, Robot
coupe and Infrico brands.
• Optimized inventory levels, maintaining stock in line with projected operational needs.
• Managed departmental budgets, controlling expenditures on materials, labor, and resources.
• Set clear performance benchmarks to maintain team productivity and service quality.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to
complete on time.
• Successfully executed and handed over small-scale projects and retail orders, ensuring effective after
sales support.
• Managed full after-sales support for projects handed over by the project team, successfully converting
them into annual maintenance contracts (AMCs).

• Providing clear leadership and direction to the coordinators and service & Sales team on a daily basis.
• Duties included management of 25 service technicians; and provide required support for routine
checkups & maintenance of all types of Kitchen equipment.
• Directed customer relations, marketing and repair estimates.
• Ensuring consistently high levels of customer excellence at all times.
• Successfully completed technical and Sales training with leading international brands like Rational,
Hobart, Scotsman and Manitowoc.
• Represented Caterlux at RATIONAL Service Managers Meeting (2015) and attended annual industry
summits.
• Working in coordination with the project administrator and Engineers to complete the projects of Costa
Coffee Outlets under Emirates Leisure Retails - Served as a point of contact for on call services and
schedule team accordingly.
• Secured many AMC contracts and retail orders. Maintain the repeated orders and renewed contracts.
• Promoting a hardworking, successful and pleasant team environment.
• Actively identifying areas where processes and systems can be improved so that Costs can be saved or
revenue increased.
• Liaises with customers, suppliers, the human resources department, and maintenance employees to
ensure all workers, materials, and machinery will be available when required.
• Monitors production and raw material costs.
• Organized and conducted technical training for service technicians with leading international kitchen
equipment brands including Rational, Hobart, Scotsman, Robot Coupe, Williams, and Electrolux.

2 year as Associate Network Administrator

Period: Jan 2012- Jan 2013 as Associate network Administrator

Client: South Indian Bank / Bharath sanchar nigam limited

➢ Part of the project implementation team, which consist of Software, networking, Database Administrators and System Administrators
➢ Implementing the local Network and connecting to central Systems
➢ Configuring the Network, Router, Gateway and basic troubleshooting
➢ Installation and configuration of users who is logging into the systems
➢ Installation and configuration Basic networking equipment such a Switch, Desktop etc