Head Office - Branch Operations Coordinator
Al Rostamani International Exchange
Total years of experience :23 years, 5 Months
Key Responsibilities:
o Monitoring and supporting branch network (of over 30 branches) to meet and exceed performance targets, across a balanced mix of Products and Services such as Retail Currency Exchange, Remittances, WPS and Ancillary Products.
o Ensure compliance to Regulatory requirements and Internal Policies/Procedures for risk free operations and excellent levels of Service Standards.
o Ensure optimal resources are available through proper planning, forecasting and involvement in recruitment process.
o Liaise with internal Departments like Sales and Marketing, as well as Partners (Correspondents, MTOs, Others) to increase awareness and achievements of Product/Services in focus.
o Perform as a single point of contact, communicate and coordinate with Partners and Correspondents for Business-as-usual operations.
Achievements:
Financial performance of almost all branches at more than 95% throughout the last 3 years.
No major incidents related to operational risks or fraud for last 3 years.
No major non-compliances on AML/CFT as per various internal and external Audits carried out.
Successfully maintained working, operational relationships with Partners and Correspondents.
Managed Branch Sales and Operations (for 4-5 large and mid-size branches, with a mix of business covering Forex, Corporate, Retail and WPS segments