Head Of Sales
Audi
Total years of experience :18 years, 7 Months
CORE COMPETENCIES
Business Development
•Formulating pre-planned sales strategies for accomplishment of performance milestones.
•Identifying and networking with prospective clients, generating business from the existing accounts, creating new clients for achieving profitability and increasing sales growth.
•Implementing sales & service promotional activities as a part of brand building and market development effort.
Service Operations & Sales Management
•Responsible for rendering pre & post sales support to the clients.
•Providing immediate service support to the clients and resolving their issues.
•Provide assistance for seamless delivery of quality services in the market.
•Guiding the juniors to upgrade their service towards the clients.
•Conducting training programs for the juniors to enhance operational efficiencies of workforce, focusing on new techniques and customer care aspect.
•Case / System / Process Study.
•Evaluate and do the need analysis of the customers.
•Planning, scooping, estimation, tracking, with-in TAT.
•Implementation of plans within preset budgets and deadlines.
•Team mentoring, deployment, monitoring and development.
•Defining best practices for sales.
•Keeping 100% committed towards customer’s satisfaction.
•Keeping records for all the MIS Reports.
•Achieving target month after month for company.
•Creating a database of delightful customers, and taking references for the next.
CORE COMPETENCIES
Business Development
•Formulating pre-planned sales strategies for accomplishment of performance milestones.
•Identifying and networking with prospective clients, generating business from the existing accounts, creating new clients for achieving profitability and increasing sales growth.
•Implementing sales & service promotional activities as a part of brand building and market development effort.
Service Operations & Sales Management
•Responsible for rendering pre & post sales support to the clients.
•Providing immediate service support to the clients and resolving their issues.
•Provide assistance for seamless delivery of quality services in the market.
•Guiding the juniors to upgrade their service towards the clients.
•Conducting training programs for the juniors to enhance operational efficiencies of workforce, focusing on new techniques and customer care aspect.
•Case / System / Process Study.
•Evaluate and do the need analysis of the customers.
•Planning, scooping, estimation, tracking, with-in TAT.
•Implementation of plans within preset budgets and deadlines.
•Team mentoring, deployment, monitoring and development.
•Defining best practices for sales.
•Keeping 100% committed towards customer’s satisfaction.
•Keeping records for all the MIS Reports.
•Achieving target month after month for company.
•Creating a database of delightful customers, and taking references for the next.
for Mercedes Benz Passenger Vehicles in Kolkata.
Job Profile:
•Joined as Manager and used to take care for the Pre-Owned Vehicles for Eastern Region.
•Used to operate from Kolkata office, but had to travel to other office locations i.e. Bhubaneswar.
•Facilitate customers to exchange their old vehicles & Upgrade to new.
Notable Achievements
•Started the Pre-Owned Vehicle Department for the company.
•Was promoted & transferred to Bhubaneswar Office as Senior Sales Manager for New Vehicles from 1st.October 2011.
•Looking after the Sales, Service & Customer Retention programme for entire Orissa State with a team of 2 sales Consultants, 1 Service Advisor & 2 Technicians
Corporate Sales
Notable Achievements
•Joined the company from the very beginning of the 2nd new dealership in Kolkata.
•Was selected by the GM & the ASM of HSCI, to look after the Corporate Sales in Kolkata.
•Used to operate as a single entity in the initial days, then as sales increased I was given a team of 2 more Sales Officers from April ’07.
•Used to visit all the Corporate Offices within Kolkata & its outskirts to promote the brand “Honda”.
•Used to meet the HR & Purchase department of those corporate.
•Many of my clients were like - Travel House, East India Hotels, Park Hotel, Hyatt Regency, Hotel Hindustan International, Jet Airways, Kingfisher Airlines, Bharti Airtel, Vodafone, IBM, Microsoft, ICICI Bank, Reliance Communication, Future Group, Tata Steel, Tata Ryerson, Mittal Group, TIL Ltd., HDFC Bank, State Bank of India, Tech Mahindra, RPG, Orix, Stone India, Ernst & Young, Russian Consulate, Haldia Petrochemicals, Indian Airlines, Praxair, Leaseplan, Usha Martin, LIC, Wipro Ge Healthcare, Marico, Wenz, Gujral Distributors, ITC, Manthan Broadband Services, and many others
Notable Achievements
•Was selected initially for COROLLA division, but was later shifted to INNOVA division.
•Was promoted to Senior Sales Officer in 9 months.
•Used to look after the Corporate sales
Notable Achievements
•Joined as Sales Officer and was given to work only in North Kolkata.
•Achieved the yearly target of Y2K in a span of 11 months.
•Repeated the same feat in year 2001 but now in a time of 10 months only.
•Was elevated to Senior Sales Officer in 2002 with extra responsibility to look after sales of South 24 Parganas along with 2 persons.
•Boosted up the Sales from Rs.10 lacs to Rs.25 lacs through efficient work in 3 years time in South 24 Pgs.
•Was promoted to Business Officer in 2005.
•Played a key role in setting up of new distributors for deeper market penetration for the entire North & South 24 Parganas.
•Appointed many new Distributors to enhance business
Notable Achievements
•Worked with kolkata team of 16 people as Medical representative.
•Got confirmation in a time of 9 months.
•Got elevated and was given additional responsibility for Sales in North 24pgs & Nadia Districts.
•Doubled the sales of both the districts and also appointed new distributors.
•Was promoted to Senior Medical Representative after 1 year 6 months