Sudod Qasrawi

Main responsibilities and Achievements:

•Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
•Building business relationships with current and potential clients
•Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals .
•Collaborating with sales and leadership to secure, retain, and grow accounts
•Cold calling; making multiple outbound calls to potential clients; closing sales and working with client through closing process
•Maintaining a pipeline of all sales administration using CRM software
•Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.

• Exceeded department sales target by 1-2 % in various occasion.
• Designed templates for curtains stitching form and changed it from manual to digital.
• Member of catalogue prove reading team.
• Member of activity planning team (Part sale, Ramadan, Eid and Christmas…)
• Coached and trained the new staff about the launching of the new products and how to deal the customers in difficult situations.
• Coming up with new ideas which can help to increase the sales to achieve the target.
• Checking the stocks and maintaining the level of stocks.
• Merchandising the item in attractive presentable way to be reachable to the customer (sees it, touch it, feel it, buy it).

• Contacted potential clients in the field of print media solutions to provide them raw printing materials such as (Flex, Banner, Stickers, Rollup, inks).
• Taking care of existing clients and updating CRM
• Developed efficient and intuitive marketing strategies.
• Making presentations related to products and educate the clients on different quality of paper rolls for printing which we were supplying.
• Daily reporting, updating database of the existing clients, coordinating with sales department and report to sales manager.
• Making quotations offers orders and invoices for the clients and help them with any quality issue if they encountered.
• Ensure customer satisfaction through understanding of clients requirements including their related to product development and delivery.

Handle customers in professional way as per the standards set to ensure that every
interaction with the customer is a quality experience for the customer.
Understanding & attending to special needs of customers in timely fashion in order
to meet and exceed customer expectation.
Providing feedback to the management in a timely manner on customer related
issues.
Providing technical / data support to customers most effectively.
Monitor & control on customer hold time, receipts, and delivery and service
collections.
Maintain, monitor and follow up on the turn around time for repairs to keep up to
customer commitments.