Customer Service Executive
Axa Insurance
Total years of experience :4 years, 6 Months
Consult with customers by telephone or in person to provide information about products and services, update their details, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect payments, or arrange invoices.
Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Provide first class customer experience resulting to customer satisfaction, loyalty and retention.
Contribute to the establishment and development of the organization’s goodwill/ reputation