Senior Sales Operation Supervisor
KIA Motors/Juma Al Majid Group
Total years of experience :19 years, 5 Months
Spearhead team efforts in implementing improvement initiatives (Operational
systems, process and policies) related to Back Office Operation.
▪ Manage Bookings, Cancellation & transfer for maintaining stock availability based
on customer requirements for all over UAE sales.
▪ Receive & distribute upcoming stock of nearly 800 units/month to buyers meeting
bookings norms and policies as pre-reservation.
▪ Collaborate with the IT Department in implementing various solutions for KIA
Management, evaluating day to day operations in oracle system for maintaining
smooth sales cycle process and minimizing system errors.
▪ Liaise with the warehouse in preparing/releasing vehicle based on specific
requirements of customers for enhancing client satisfaction.
▪ Follow up with stores fir status of vehicle under work shop sub-inventory.
▪ Set up standards/rules for the sales department to enhance internal operations and
customer service quality.
▪ Assess Oracle presales procedures and follow up on customer inquiries not resolved
with sales staff
▪ Organize training sessions for new customer service representatives, sales
coordinators and Sales staff on pre-sales oracle system.
▪ Evaluate market trends for updating prices of 1500 items (15 models of vehicles,
each with 6-13 individual options & colors and other accessories) on Oracle system.
Manage price discounts by Modifying GSA price list
▪ Involved in Managing / controlling service contracts, preparing/submitting invoices
and evaluating reports for nearly 2000 contract per year
▪ Prepare / present various Sales analysis and Sales ranking report for the senior
management and sales strategy team to enable effective decision making on daily,
monthly and quarterly basis.
▪ Coordinate activities related to the “UAE Nationals Summers Jobs Program”.
A meticulous Professional with more than 12 years of experience in business development, sales, customer service, workforce development, and operations. Proven track record of searching out innovative, profitable solutions in challenging environments and leveraging strategies to realize superior results and consistent growth. Expertise in developing effective sales support mechanisms creating an efficient working relationship between sales and customer service and utilizing customer service data to improve a sales approach.
CORE COMPETENCIES
Sales Operation Management
Service Delivery Management
Quality Assurance Customer Relation Management
Business Support IT Assistance
Process Improvement Pricing & Contracting Management
Strategic Planning Financial Administration
Business Planning and Forecasting Sales Force Segmentation
Mobilization of comprehensive financial packages that includes Liability and Retail
assets.
▪ Liability products (Priority banking accounts, commercial and corporate banking),
Retail assets (Home loans, Personal loans, Educational loans and Credit Card).
▪ Handling inbound customer calls for various queries.
▪ Performing outside calls for new customers & existing customers to deepen the
relationships and obtaining referrals as well as doing cross sell for new business.
▪ Managing the portfolio health by reviewing the key parameters indicating the
quality of the portfolio. A strong MIS driven process having being designed and
implemented for its objectives.
▪ Managing complete back and operations, which include coordinating with the head
office to provide more strength to the sales team.
▪ Managing tele verification to keep control over sourcing of fraudulent activities.
▪ Assisting customers with even basic mundane queries regarding their accounts,
transactions, etc.
courses: 2014 SCRP (Certified KIA Sales Consultant Recognition Program)
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