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صهيب حبيب الله, Customer Service Supervisor

صهيب حبيب الله

Customer Service Supervisor·Hajj & Umrah Nusuk Masar Platform (Alasila Solutions Company) Elm project.

Saudi Arabia

Diploma, شهادة لغة

Work experience

Total years of experience: 10 years, 9 months

Customer Service Supervisor

December 2023 - Present

Hajj & Umrah Nusuk Masar Platform (Alasila Solutions Company) Elm project.

Jeddah, Saudi Arabia

December 2023 - Present

Responding to customer inquiries and resolving complaints to build trust and
satisfaction.
Coaching team members to deliver professional and hospitable service according
to standards.
Managing escalated calls diplomatically, ensuring satisfactory resolutions.
Evaluating team performance and providing targeted coaching for improvement.
Preparing daily reports and managing daily operations.
Monitoring daily team output and managing staff schedules.

Company industry:
IT Services
Job role:
Customer Service and Call Center

Team Leader

December 2021 - May 2023

NAPCO Trading & Distribution Company,

Jeddah, Saudi Arabia

December 2021 - May 2023

Provided guidance, instruction, and coaching to team members.
Oversaw team progress and ensured alignment with goals.
Motivated and supported staff to maintain performance.
Managed warehouse staff schedules and attendance.
Supervised trucks and daily warehouse operations from dispatch to delivery.
Handled personnel management and task organization.
Used Microsoft Excel and Word for planning, reporting, and communication.
Applied FIFO practices and ensured process compliance.
Used Pulse, JD Edwards, and LFS systems to support operations and resolve issues.
Followed up on loading, receiving, and return activities.
Participated in physical inventory counts and stock checks.
Ensured adherence to company standards and procedures.
Maintained 5S standards for cleanliness and organization

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Warehouse operator

February 2016 - September 2021

Obeikan Glass Company (OGC)

Yanbu, Saudi Arabia

February 2016 - September 2021

Company industry:
Industrial Production
Job role:
Logistics and Transportation

HR Admin Assistant

January 2008 - January 2009

Applied Technology

Jeddah, Saudi Arabia

January 2008 - January 2009

Answer and direct phone calls.
Organize and schedule meetings and appointments.
Re write contact .
Scanning, printing, filing, copying .
Arrange employees files.
Making ID for new employees.
Greet and assist visitors to the office.
support management.

Company industry:
Primary, Prep, & Secondary School
Job role:
Human Resources and Recruitment

Education

University of Riverside

March 2015

March 2015

Diploma, شهادة لغة

United States

GPA (point): 3 out of 5

GPA (point): 3 out of 5

5 نقاط من اصل 9 . اختبار ايليتس

KAU

February 2014

February 2014

Bachelor's degree, Law

Saudi Arabia

GPA (point): 3.90 out of 5

GPA (point): 3.90 out of 5

King Abdulaziz University

January 2014

January 2014

Bachelor's degree, Administration And Law

Saudi Arabia

Skills

Ambitious
Expert
Ambitious
Expert
الكتابة الإلكترونية
Expert
الكتابة الإلكترونية
Expert
Group Work
Expert
Group Work
Expert
Language Proficiency
Expert
Language Proficiency
Expert
Microsoft Software
Expert
Microsoft Software
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
TEAMWORK
Expert
TEAMWORK
Expert
اللغه الانجليزيه
Expert
اللغه الانجليزيه
Expert
تحدث اللغه الانجليزيه
Expert
تحدث اللغه الانجليزيه
Expert
كتابه بيانات
Intermediate
كتابه بيانات
Intermediate
Ambitious
Expert
Ambitious
Expert
الكتابة الإلكترونية
Expert
الكتابة الإلكترونية
Expert
Group Work
Expert
Group Work
Expert
Language Proficiency
Expert
Language Proficiency
Expert
Microsoft Software
Expert
Microsoft Software
Expert

Languages

English
Expert

Training and Certifications

Certifications
لغه انجليزيه
May 2015

Hobbies

  • learning new things
    manufacturer proactive award