IT Regional
Gilbane Federal
Total years of experience :12 years, 0 Months
Gilbane is one of the best construction companies in USA. Gilbane, a three-time member of Fortune’s “100 Best Places to Work” list and a ten-time member of Training Magazine’s Top 125
•Fully functional Network setup in company’s offices and new sites, Including internet connection, router, switch, computer with all network facilities
•IT training to the new hire employees
•Troubleshooting the IT issues physically and remotely in Japan, Saudi Arabia, USA and Spain
•Provide access on the network drives, Reset and unlock user password
•Expert in Logmein remote control tool
•Procurement of the IT accessories and laptops
•Troubleshooting Aruba VPN in case of not connecting
•Provide all the support for printer and other network devices
•Citrix receiver access for the user
•Weekly meeting regarding the issues in my region and solution
•Expert in Skype for business, Office 365, Citrix apps, Filezilla, other useful apps
•escalating and follow up the critical issue
• Fully functional Network setup in company’s offices and new sites, Including internet connection, router, switch, computer with all network facilities
• IT training to the new hire employees
• Troubleshooting the IT issues physically and remotely in Japan, Saudi Arabia, USA and Spain
• Provide access on the network drives, Reset and unlock user password
• Expert in Logmein remote control tool
• Procurement of the IT accessories and laptops
• Troubleshooting Aruba VPN in case of not connecting
• Provide all the support for printer and other network devices
• Citrix receiver access for the user
• Weekly meeting regarding the issues in my region and solution
• Expert in Skype for business, Office 365, Citrix apps, Filezilla, other useful apps
• escalating and follow up the critical issue
• Managing and troubleshooting all desktop and laptop related issue which includes installing Operating Systems (OS) and applications Office 365, MS Outlook, and CRM
• Expert in determining the hardware failure and troubleshooting
• Configuration and resolving issues of Network Printers and directly connected printers
• Manage Inventory of Software and tools for desktop and laptops.
• Providing L1 network support which includes port enabling, vlan switching and others
• Manage user account and computer accounts on Active Directory and unlocking user account and resetting password through Active Directory
• Updating windows OS and other software with using Microsoft SCCM
• Resolving issue through remote tool Dameware for domain and TeamViewer and ammy admin for other domain
• Expertize on the client’s (Snapdeal, Make my trip, Ebookers, Orbit fulfilment) all applications
• Expertize of Antivirus and encryption tool McAfee Agent
• Escalating relevant user issues to the relevant team and follow-up a speedy resolution of the issues
• Configuring and troubleshooting 350 PoE
• High percentage of resolving issues within SLA (Service Level Agreement)
Resolving issue through remote tool Dameware for domain and TeamViewer and ammy admin for other domain
•Expertize on the client’s (Snapdeal, Make my trip, Ebookers, Orbit fulfilment) all applications
•Expertize of Antivirus and encryption tool McAfee Agent
•Escalating relevant user issues to the relevant team and follow-up a speedy resolution of the issues
•Configuring and troubleshooting 350 PoE
•High percentage of resolving issues within SLA (Service Level Agreement
Bachelor of Technology (B.Tech) in Electronics & Communication in 2011 Invertis Institute an affiliate to UP Technical University y