Credit controller
The Entertainer FZ LLC
Total years of experience :13 years, 6 Months
1. Having close liaison between the credit controller and the marketing /sales department so that credit issues are resolved smoothly
2. Setting up the terms and conditions of the receivable and payable balances.
3. Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
4. Ensure that debts are paid in a timely manner.
5. Meet cash & debtor day targets set by the firm.
6. Chase overdue invoices by telephone, email & letter within agreed timescales
7. Handle disputed bills and negotiate to bring payment within the agreed terms.
8. Respond promptly and completely to both client and internal enquiries
9. Propose write off of irrecoverable receivables.
10. Send out monthly client statements/letters as may be agreed from time to time.
1. Working upon emails received trough NESTLE
2. Coordinating with sales team regarding the sale and collection.
3. Making collection and sales report for the day.
4. Personal visit for payment collection (if needed)
5. Maintaining contact with clients to ensure invoices are clear for payment
6. Resolving queries both internally and externally around outstanding invoices
7. Timely and effective collection of payment from customers
1. Handling a team of 6 people and ensure KPI’s are achieved
2. Take inbound and outbound calls and assist customers in sorting out their finances
3. Liaise with CITI bank and HSBC MEFCO and get suitable payment arrangements for customers
4. Working on SKIP accounts and tracing customers for the bank
5. Arrange external field visits for payment collections
6. Arrange letters and clearance certificates from respective banks
7. Handle walking customers and provide finance solutions and re-scheduling Loans
8. Collection of payments over the phone and in Person
9. Report to manager on daily, weekly and monthly basis on progress and collections
1.Maintaining a report of import and export of ore.
2.Handling monthly payment transaction related to logistics.
3.Making correspondence with Government offices.
1. Job Profile Includes Hardcore Collections (US), Over the Telephone.
2. Resolving customers Queries over the same call and providing customized solutions.
3. Promoting other products at same time.
4. Resolving accounts and understanding the customers situation by probing into RFD (Reason
For Delinquency). 5. Offering Repayment options, suggesting Payment Plans and advice how to manage finances.
7. Handling Deceased; Hearing impaired, separated or divorced customers
8. Dealing with Third party Debt Management Agencies and its Proposals over the phone.
9. Writing off debts to third party debt collections.
10. Correcting information with credit reference agencies.
11. Consolidating Debts within bank to one loan called as MLA
12. Canceling of cards and its facilities, removal of charges, frauds on cards, Etc
• Bachelor of computer application (B.C.A) 2 years Goa Board (2010)