Sujatha T

o Maintains the work structure by updating job requirements and job descriptions for all positions
o Maintains human resource staff by recruiting, selecting, orienting, and training employees.
o Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
o Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
o Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
o Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
o Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
o Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
o Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

Answered all the queries pertaining to the customers credit card account and handled customer complaints. Monitored calls and gave feedback to team mates and prepared reports for the manager. Handled training's for the team on the new products.