Key Account Manager (Business Development / Operations)
Seattle International Services
Total des années d'expérience :19 years, 5 Mois
✓ Recognized and explored profitable business possibilities to increase the companys revenue and profit margin. ✓ In order to guarantee alignment with business strategy, new business prospects were modelled in relation to the estimated cashflow. ✓ Build a client database and creating trusting ties with important clientele. ✓ Act as the conduit for information between key clients and internal departments. ✓ To maintain confidence, address and resolve any concerns and difficulties that customers may have. ✓ Contribute significantly to building enduring relationships with clients. ✓ Using key account KPIs, prepare frequent reports to internal and external stakeholders on progress and forecasts. ✓ Mainly focusing on public and semi-public sectors. RFPs for outsourcing human resources, participating in public and private tenders. ✓ Coordinated innovative techniques to achieve goals and increase long term financial viability.
✓ Market Analysis: Monitoring industry trends, competitors, and market conditions to identify opportunities for growth. ✓ Reporting: Providing regular reports and updates to management on business development activities, progress, and results. ✓ Negotiating terms and agreements with clients/customers to close deals and secure new business. ✓ Self-assured in leading the internal team (including sales, operations, and management)
Designation: Business Development Manager / Key Account Manager
Location: Abu Dhabi
Duration: March 2019 - August 2021 ✓ Primary point of contact and build long-term relationships with customers. ✓ Developing a solid and trusting relationship between major key clients and company. ✓ Resolving key client issues and complaints. ✓ Developing a complete understanding of key account needs. ✓ Anticipating key account changes and improvements. ✓ Managing communications between key clients and internal teams. ✓ Managing account team assigned to each client. ✓ Strategic planning to improve client results. ✓ Negotiating contracts with client and establishing timeline of performance ✓ Collaborating with sales team to maximize profit by up-selling or cross-selling. ✓ Expanding relationships and bringing in new clients ✓ Demonstrate capabilities of being a specialist within your division, encouraging team members to refer to you.
Designation: Senior Recruitment Consultant/ Business Development
Location: Abu Dhabi
Duration: June 2017 - February 2019 ✓ Work closely with all the departments across the business to ensure services are delivered effectively. ✓ Work closely with the team to develop, and implement a business plan to define and agree, detailed business development and sales strategy, potential prospects, targeted number of appointments per month, develop and create new business opportunities, and maximize revenue opportunities. ✓ Gain a clear understanding of clients businesses, activities and requirements. Also analyze their business size. ✓ Develop, maintain, and update formal reports. ✓ Take appropriate steps to maximize the business opportunities at renewal of contracts to retain business.
Work closely with the team and Manager to develop, and implement a business plan to define and agree, detailed business development and sales strategy, potential prospects, targeted number of appointments per month, develop and create new business opportunities, and maximize revenue opportunities.
Work closely with all the departments across the business to ensure services are delivered effectively.
Gain a clear understanding of clients businesses, activities and requirements. Also analyze their business size.
Develop, maintain, and update formal reports.
Ensure that regular contact is maintained with each existing and new clients.
Take appropriate steps to maximize the business opportunities at renewal of contracts to retain business.
Managing the contracts.
End to end recruitment at global level.
Recruit Higher Management, Staff and Worker categories in various verticals like Oil&Gas, Petrochemical, Power, EPC, Manufacturing, Retail, Healthcare, Construction, etc
Seeks Business Opportunities among GCC and sourcing operation from India, Philippines, Nepal, Pakistan, Srilanka, Myanmar, Indonesia etc.
Designation: Recruitment Consultant: Business Development
Location: Dubai
Duration: October 2013- June 2017 ✓ Recruit Higher Management, Staff and Worker categories in various verticals like Oil & Gas, Petrochemical, Power, EPC, Manufacturing, Retail, Healthcare, Construction, etc. ✓ Preparing and posting job vacancies on online portals, agencies, newspapers etc, shortlisting CVs as per the requirement and scheduling first round of interview ✓ Coordinating and following through the interview process with the relevant department manager and then informing candidates on selection ✓ Responsible for market mapping and research for key positions in the organization for management to make informed decision. ✓ 100% implementation of recruitment system and adherence to recruitment process and policies. ✓ End to end recruitment at Global scale.
Handling a team of 24 Internal & 12 External Engineers for solving Customer issues in Front Desk, Back Office & Stores for HHP Products (Handheld Phones), Digital Camera & Laptops.
Specialized in Android Platform.
To Solve Queries of the Customers & provide them with their requirements.
Co - ordinate with Front Desk Engineers for solving Customers Complaints, Parts Requirements and for Closing Daily calls.
Daily team meeting for diagnosis the work & for knowledge sharing.
Coordinating with stores for follow up of the Spares to reduce turn around time.
Providing Technical support to all Engineers.
Given best solution for critical issue in handset.
Coordinate with service provider issue.
Generating Calls on GSPN & up date with the feedback for least TAT.
Responsible for flashing mobile phones.
Repairing CDMA & GSM Handset up to L4 level.
Tracing & fault finding done with respect mobile schematics.
Target to achieve 100% Customer Satisfaction.
Designation: Customer Relationship Executive
Location: Santa Cruz - (West), Mumbai, India
Duration: May 2006 - June 2013
Repairing CDMA & GSM Handset upto L3 level.
Responsible for Repairing of BENQ, PANTECH, KYOCERA & ZTE Mobiles.
Providing Technical support to all Engineers.
Given best solution for critical issue in handset.
Coordinate with service provider issue.
Generating Calls on SAP & up date with the feedback.
Responsible for flashing mobile phones.
Designation: Service Engineer (Level 3)
Location: Borivali (W), Mumbai, India
Duration: April 2005 to May 2006
Electronic Assembly section producing audio units for Language laboratory system
Designation: Service Engineer
Location: Kerala
Duration: September 2004 to March 2005
Qualification University Year BSc Electronics with Computer Hardware Mahatma Gandhi University, Kerala 2004
Pre Degree Mahatma Gandhi University, Kerala 2001
S.S.LC Kerala Board of Secondary Education 1999