Sulaiman Almelagi

Presales Technical Consultant for Business Service Management (BSM):

• Fostering strong business relationships with customer IT technical, architects, VPs, and C-level executives to articulate HP’s technology and product portfolio.
• Partnering with Sales teams, Sales leadership, professional services, product management, and executive staff to drive business excellence.
• Managed key accounts across KSA and Served as a Technology Advisor for key customers’ CIO’s. Participating in strategic account planning with HP Software account teams.
• Establishing transformational strategies for IT enterprises, by conducting deep assessment constancy then building transformational roadmap.
• Streamlining and planning partner’s engagement and strategies in liaison with channel team. Supporting channel partners with all technical inquiries about all HP enterprise products.
• Contributing to the top-line growth for the organization through executive presentations, product demonstrations, RFP support, and knowledge management.
• Provided creative technical expertise to presales activity from early client engagement to sale, including conducting products demos, presentations, and workshops.
• Assessed customer requirements and built solutions. Presented and articulated advanced product features and benefits, product future direction and overall HP solutions.

Project Manager: Initiation, Planning, Executing, Evaluation & Monitoring and Closing.

Running verious projects under ITD Production Dept.
• ATM monitoring system, NCR Uptra Vision
• Transaction Monitoring for ATMs, Inetco Insight.
• BSM for infrastructure and application by HP BSM \[Running\].
• ITIL implementation by BMC ITSM suite (various processes)
• Operational Risk Assessment with Microsoft\[Done\].

BSM Team Leader: Participating & Coaching
• Monitoring most infrastructure inside BSF Datacenter.
• Covering Mission Critical applications.
• Provide solutions for incidents detection and alerting.
• A lot of integrations (CMDB, Incident, …).

ATM Network Monitoring & Reporting
• Monitoring BSF ATM network.
• Provide custodians alerts.
• ATM application and host monitoring.
• Various kinds of reports for business line about ATMs performance and status.
• Various dashboards for management and bussiness.

Business Service Management specialist: Engaged in Business Service Management projects for several customers as well as proof of concept sessions.

Main project was in Telecom field with Mobily for one and a half of years.

Worked on a lot of performance monitoring tools from BMC and HP.

Awards:
• Certificate Of Recognition for Outstanding Technical Contributions.

• Afford professional services for LAN/WAN subscribers.
• Assure service availability.
• Make daily reports regarding services availability.
• Adopting Participatory and situational management style.
• Always looking for new ways to motivate and enthusiast staff.

Winner of Quality Work Award