Helpdesk
Al Ruya Bilingual School
Total years of experience :17 years, 9 Months
• Troubleshooting PC problems;
• Proactively upgrading & installation of software and drivers and essential desktop troubleshooting
• Configuring printers on network;
• Formatting PC’s
• Installation of new computers, printers, scanners
• Handling the cloud of Malware Bytes and trend micro antivirus.
• Installation of CCTV Cameras
• Cable pulling
• Installation of all kind of projectors
• Installation of projector lamps
• Configuring Cisco Switches.
• Configuring Huawei Switches
• Troubleshooting network issue
• Setting up and troubleshooting Axis Bell System
• Creating new users
• Troubleshooting and setting up interactive projectors and smart boards
• Adding cards for attendance bio-star server
• Troubleshooting PC problems;
• Installation of Apple products (IPhone, MacBook’s, IPad, Apple Watches, Home Pod )
• Trouble shooting the issues related to Apple products
• Software Updates of apple products
• Proactively upgrading & installation of software and drivers and essential desktop troubleshooting
• Configuring printers on network;
• Formatting PC’s
• Installation of software’s in mobile phones and laptops
• Troubleshooting PC problems;
• Adding and removing PC’s in domain;
• Installation of windows server & backup of server
• Proactively upgrading & installation of software and drivers and essential desktop troubleshooting
• Configuration of outlook express for the company email
• Configuring printers on network;
• Formatting PC’s
• Configuring Cisco manageable switches
• Configuring IP Telephones and troubleshooting the issues regarding the IP Phones
• Installation of face plates
• Installation of CCTV Cameras
− Troubleshooting PC problems;
− Adding and removing PC’s in domain;
− Installation of windows server & backup of server
− Proactively upgrading & installation of software and drivers and essential desktop troubleshooting
− Configuration of outlook express for the company email
− Configuring printers on network;
− Troubleshooting problems of RAS ( Retail Access System);
− Formatting PC’s;
− Monitoring Networks in NOC;
− Provided troubleshooting of network issues along with support for printers, hardware and software related technical issues;
− Complete care of software / user related problems to Operating System issues (Win9x, NT, Win XP, Windows Vista), MS Office products and Internet connectivity;
− Proactively upgrading & installation of software and drivers and essential desktop troubleshooting;
− Supervising the Customer Service Team & Reporting to the management;
− Monitoring the performance of the team members & Ensuring the smooth flow of the operations,
− Training the Customer Service Agents with the process and products;
− Providing FAQ tools to the team, to diagnose and solve issue faster.
− Configuring & Implementation for Home DSL Clients as well as Various Network Projects.
− Installation of new computers, printers, scanners, etc.;
− Purchasing new computers, printers, scanners, etc.;
− Complete handling / repairing for everything related to computer problems.
− Preparing new Fujitsu Siemens Computers & repairing all Fujitsu Siemens Computers;
− Installation of Operating Systems & Cloning of them through network;
− Installation of New Computers & Printers in Kuwait Airways;
− Repairing & Troubleshooting all kind of problems related to computers;
− Installation of Virtual PC;
− Installation of Kuwait Airways Ticketing Software VTM, Aviva;
− Making all Kind of Network Cables (Straight, Cross over) & configuring network printer, Photo copier’s machines & scanners.
Bachelors in Arts
1. Passed Diploma in CAGD 3. Passed Diploma in Computer hardware. .