Change Management Specialist
King Faisal Specialist Hospital & Research center
مجموع سنوات الخبرة :20 years, 4 أشهر
Reporting to the CIO at KFSH I was tasked with not only being the change specialist but had to engrain the culture for change in the hospital environment. The IT, Physician and nurses had to be brought on the same page when it came to using IT to resolve issues and how their work load could be cut by increasing adoption of various tools.
• Established guidelines for software releases and environment management
• Provided benefit analysis and cost minimization strategies for the executives
• Established knowledge transfer guidelines for continuation of service after SMEs left.
Royal Bank of Canada, Toronto, ON, Canada
Sr. IT Manager, Global Wealth and Asset Management 2011 - Present
Hand-picked to craft and execute comprehensive IT strategy for enhancements to portfolio Management system and other key initiatives including merger of PH&N portfolios to RBC system. Engaged leaders from various business disciplines to ascertain needs and providing counsel for developing support infrastructure for the expected volumes.
• Enhanced user experience and system responsiveness by directing design and delivery of automated ticketing and production release system.
• Transformed IT support and organizational interaction practices by fostering strong collaborative work environment while developing robust help desk systems and processes to improve visibility. Reduced Support issues by 30%
• Created one touch access repository of all old issues to help resolve new ones faster. Established guidelines for Audit compliance.
• Maintained department budgets and future forecasts.
• Achieved a 90% success rate in implementing and streamlining departmental goals and policies.
• Led initiatives and Implemented policies that resulted in significant cost reductions and improved IT services and customer satisfaction.
Rotman Healthcare Consulting/ SickKids Hospital, Toronto, ON, Canada
Senior Consultant Jan 2013 - June 2013
Worked on alternative revenue generation for leading pediatric hospital in Canada which was looking to expand service offering internationally.
• Worked with the Executive leadership at SickKids to analyze markets worldwide before ranking them according to revenue generation capability, narrowed down list by creating a market attractiveness criteria.
• Provided multi year step by step go-to Market Plan to launch in various lucrative markets across the globe.
CGI, ON, Canada
Senior Consultant/Team Lead 2010 - 2011
Recruited to lead IT team through comprehensive organizational restructuring. Prioritized projects and directed teams through solution design, development and integration.
• Managed responses to RFIs and RFPs. Created road maps for infrastructure changes for various clients.
• Managed a team of 7 analysts to document the current state of the Enbridge system and provided a future strategy for increasing customer base and providing better service.
• Established guidelines and strategies for delivering customer solutions following the RUP process.
• Established best practices for reverse engineering documentation at CGI.
• Wrote White papers on the subject of reverse engineering SDLC processes.
Royal Bank of Canada, Toronto, ON, Canada
Team Lead, Global Wealth and Asset Management, 2007 - 2010
Played key role in various enhancement projects, delivered much needed scalable solutions per business needs. Created a knowledge store for investment analytic's application while managing analysts and developers.
• Managed team of on and off-shore resources to develop and deliver enhancements to the Performance Statements for 5 million clients.
• Relationship manager for SS&C vendor to enhance design and functionality of data reconciliation software being used by Asset Management. Achieved the least number of discrepancies and highest match rate in product history. Product efficiency increased by 200%. Received STAR Award and other accolades from the bank.
• Responsible for setting up data transformation and taxonomy verification system for financial information reconciliation between RBC asset management and 3 different data sources
• Interfaced with and managed vendors to launch new Fixed Income analytics software which required data from Charles River to be manipulated and fed into the analytics engine
Hartford Insurance Company, Connecticut
Business Analyst Team Lead 2006-2006
• Set standards for requirements gathering, liaised with vendors while managing business expectations.
Fannie Mae, Single Family mortgages, Washington DC
Senior Business Analyst 2005-2005
• Gathered requirements and tested application according to SOX standards.
University of Toronto • Bachelor of Computer Science and Economics [Honors], 2005