Sulleiman Bawah Seidu

Indochine Restaurant, DIFC Dubai

Knowledge of all the ingredient details of every dish on the menu. Ensure food orders are correct before serving to guests.

Delivering food to guests quickly and efficiently.

Communicating clearly with the kitchen and front of house staff.

Ability to work well under pressure, be professional, efficient, detail-oriented, and courteous.

Rich and detailed wine knowledge.

Memorized restaurant's beverages and the meal pairings, along with ample knowledge of the restaurant's special meals.

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning dishes, and brewing coffee.

Assisted with daily restaurant operations such as greeting and seating restaurant patrons.

Served guests appropriately and ensured the orders were cooked in a timely manner.

SKILLS

Utilized time management in a fast-paced work environment, prepped orders for delivery, and multi-tasked.

Task-driven individual Teamwork Written Communication Oral Communication Team Building Greeting Customer Service Phone Etiquette Supervisory skills Multitasking Retentive Memory Flexibility Professional Appearance Central Reservations Systems (CRS) Microsoft Office Data Entry Typing Payment Processing Courtesy Enthusiasm Guest Relations Interpersonal Positivity Attention to Detail Efficiency Prioritization Creativity

Provided exceptional guest service on a daily basis and ensured the final presentation of the plate was garnished correctly.

Present a neat and professional appearance.

Consistently provided professional, friendly and engaging service. Displayed enthusiasm and knowledge about the restaurant's menu and products.

Served over 50 nationalities. And still counting

Special Olympics Abu Dhabi 2019
AWC Volunteer Leader
Awards and Sports Presentation
Athletes support.

Contributed to a 35% sales revenue increment for that period.
Promoted the online page and shopping of the company.
Assisted in the packing, packaging, and delivery of orders.
Welcomed and explained all products to customers.
Delivered excellent customer service skills and all customers were
pleased.
Discharged duties with honesty, confidentiality, and professionalism.

Introduced 15% discount to regular customers; increased revenue by 40% quarterly. Hired live band musicians; a significant rise in weekend revenue by 38%. Performed extra duties and responsibilities of waiter and cashier.

Recruiting, training and supervising staff.

Managing budgets.

Maintaining statistical and financial records.

Planning maintenance work, events, and room bookings.

Handling customer complaints and queries.

Promoted and marketed the business. 5% revenue increased quarterly.

Ensuring compliance with health and safety legislation and licensing laws.

• Advised company to partner with schools to improve IT knowledge which increased sales to 78%
• Conducted the demands for computers geographical for the company; impressed CEO and 3 other branches were opened.
• Performed excellent services; won Best Customer Service Rep 8 times with 5 times consecutively.
• Assisted the technical team in assembling the computers; improved productivity by 15%.
• Advised company to buy delivery van; saved company $13, 000 annually.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build rapport, listen, and manage customer complaints/questions.
• Deliver outstanding service and build long-term loyalty.
• Process customer orders and handle returns.