TECHNOLOGY SUPPORT OFFICER | TEAM LEADER
Al Fozan Holding
Total years of experience :10 years, 6 Months
As a Technology Support Ofcer and Team Leader for the help desk team, I oversee more than 100 branches and 25 sister companies in Saudi and GCC, supporting more than 1500 employees. Cloud Mail Administration for Gmail Workspace & Ofce 365, Cisco Phone Administration, Sophos Firewall Administration, and Avaya Phone Administration. I conduct thorough analyses of computer and network issues both onsite and remotely, address software and hardware challenges, and provide support for a wide range of Citrix Virtual Desktop applications.
As a Helpdesk Representative, I managed incoming issues via email and telephone using HP
Service Manager and Manage Engine. I engaged with clients to identify specific problems, facilitated
software or hardware installations, and conducted preventative maintenance on computers.
As an RFID Technical Support Engineer at Saudi Aramco, I maintained over 100 RFID Portal Gates,
Printers, and Handheld Scanners within Material Warehouses. I responded promptly to technicalsupport calls, providing initial assistance for Zebra and Motorola RFID devices. Utilizing BMC
Software Remedy Client ARS, I tracked service requests and resolved RFID system issues across
multiple locations with diligence
Diploma in Networking