Order Management Specialist Officer
Mobily
مجموع سنوات الخبرة :18 years, 0 أشهر
Include but not limited to the below :
Data Entry .
Review and edit orders if necessary for errors, discrepancies or omission of information Monitor order status (Shipping, Booking, and Confirmation) Communicate with Account Coordinator and/or Sales regarding corrections and clarifications requiring their input Cancel orders or lines on orders as necessary Provide Receiving PO numbers for all incoming orders without PO numbers on packing slips to the warehouse team Serve as a troubleshooting resource for both Account Coordination and Sales Work with Finance team to submit weekly check request and credit card requests as needed Responsible for verification of all orders; ensuring orders are received and shipping on time . Ensure status on all open orders is monitored on a regular basis via the business system dashboard.
Include but not limited to the below : Gathering market and customer information Arranging meetings with potential customers to prospect for new business Listening to customer requirements and presenting appropriately to make a sale developing relationships with existing customers via calls and meetings telephone and emails Achieving the target in sales and customer satisfaction Negotiating the terms of an agreement and closing sales Acting as a contact between a company and its existing and potential markets Challenging any objections with a view to getting the customer to buy. Reviewing own sales performance aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements.
Include but not limited to the below : Communicate with customers and collect the bad debt Conducting the first collection calls towards customers in a structured way Requesting promises to pay from customers as part of the collection calls and recording the given promises into system Recording invoice disputes into system as they arise as part of the collection calls. Initiating the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution (resolution at root cause) Coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization (resolution of the invoice disputes is not an activity for Collection Specialist Minimize the credit risk not compromising customer relationship finally to achieve the quality credit and quality sales Gathering Customer information Obtains sufficient information to assess the creditworthiness of new and existing customers Deciding whether or not to offer the credit Setting up the terms and conditions of payment / credit period Works with a minimum of direction on collections for an important customer account, possibly key accounts Anticipates developments, and identifies accounts that will require special attention Handles disputed accounts and negotiates to bring payment into line with terms Undertakes complex reconciliations, and compiles documentation for legal action helping to enhance the quality of credit applications making recommendations about procedural/policy changes Keeps the management updated through periodical reports works within guidelines and reports to Finance Manager
Provide customers with product and service information Provide customer support to resolve the all problems of the first contact Provide personalized customer service by responding to the needs of the customers. Monitor and support team leader to ensure achievement of Contact Centre Service Levels Manage and update customer databases with the status of each customer Provide service to customers VIP
The introduction of sales reports and orders