AGM -Head of Alternative Channels
AlRajhi Bank
Total years of experience :25 years, 4 Months
- Managing three business lines (ATM, Online and Mobile banking, and PoS).
- Managing a team of 26 staff, financial target around 360M, 26K merchants and 1.2M customers using online banking and 233K using the mobile banking.
* Administaration of two main SCADA systems located in Riyadh
* Control System Section Head managing 10 Employees.
* Team Leading for progressive projects
* Designing and implementing control systems power applications.
* Database Administration on Oracle
* Project Management Activities.
* Technical Support.
* Managing systems in other areas (Qassim and AlJuba).
* Integrating all power applications in SCADA network with Company network to ease building management summary reports.
-Managing a team of 160 staff and outsource, financial target around 120M.
-Improving the services for customers to use the cards like having the PIN change in the online banking.
-Increasing usage and spend in credit cards.
-Managing Debit/Credit card for retail and business customers.
-Managing the marketing communication for the Debit/Credit cards.
-Enhancing the Rewards and loyalty programs knowledge, tied to card usage by creating channels of redeem.
I handled the implementation of the CRM and billing project. During the project stages, I represented the integration department to the Implementation of CRM system integration with other systems (Siebel) for Saudi Data. Implementation of CRM (Siebel) system and Billing (Geneva-IRB) system integration.
