Customer Service Representative
Teleperformance
Total years of experience :3 years, 4 Months
● Utilizing my active listening and problem-solving skills to provide excellent customer service.
● Meeting the 80/20 KPI for call time response.
● Providing customers with 24/7 support for social media and phone calls as a team.
● Adhering to company policy, terms, and conditions regarding customer complaints.
• Administered showroom layout, and display of goods.
• Managed front office for sales, customer service, and after-sales services.
• Handled communication for business inquiries and client support
• Secured a project with over 1 million SAR in revenue by identifying potential clients and offering full project services from our engineers.
• Welcoming guests and visitors to our company headquarters.
• Coordinated with our employees regarding the admission of visitors, mail, and business meetings.
• Registered and filled visitor sheets, and incoming & outgoing mail.
• Handed and collected visitor badges.
• Successfully maintained a small business as an owner of a telecom store.
• Weve achieved approximately 280, 000 SAR of revenue with close to 110, 000 SAR in profit.
• Employed and supervised two part-time employees.
• Managed the inventory, and conducted inventory count.
High School Diploma - Human Sciences Prince Sultan bin Abdullaziz Educational Complex., Riyadh Excellent, 92.76%
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